Slr Consulting
Global sustainability consultancy offering technical, strategic and project delivery across environmental challenges.
Technical Support Specialist
Provides L2 support for Windows, Microsoft 365, Intune, and device management.
Job Highlights
About the Role
As a Technical Support Specialist you will provide advanced, both in‑person and remote, support for end‑user devices and workplace technologies, handling incidents escalated from Tier 1 and fulfilling service requests following ITIL 4 best practices. The role focuses on Windows 11 endpoints, Microsoft 365, Azure AD/Microsoft Entra ID, and device management through Microsoft Intune/Endpoint Manager, and includes hardware break/fix, imaging, IMAC, and conference‑room technology responsibilities. • Own and resolve L2 escalations for hardware, OS, application, and connectivity issues; document and escalate as needed. • Image, enroll, and manage Windows devices using Microsoft Intune, handling app deployments, patching, compliance, and BitLocker. • Support onboarding, device re-imaging, lifecycle tasks, and maintain accurate device inventory and asset tags. • Troubleshoot Azure AD/Microsoft Entra ID sign‑in, profile, and access issues; perform password resets per policy. • Provide support for Microsoft 365 apps, collaboration tools, printing, and basic AV/meeting room setups. • Perform hardware break/fix on laptops, desktops, docks, and peripherals; coordinate OEM warranty repairs and IMAC activities. • Deliver occasional smart‑hands support for local network/room equipment under L3 guidance. • Maintain ticket updates, knowledge‑base articles, and contribute to SLA/KPI improvement following ITIL 4 practices.
Key Responsibilities
- ▸intune management
- ▸device imaging
- ▸azure ad support
- ▸hardware repair
- ▸ticket management
- ▸conference tech
What You Bring
• 2–4 years experience in desktop/deskside or Tier‑2 support with proven L2 ticket ownership. • Hands‑on experience with Windows 10/11, hardware break/fix, imaging, and IMAC processes. • Working knowledge of Microsoft Intune/Endpoint Manager and familiarity with SCCM/ConfigMgr. • Experience supporting Azure AD/Microsoft Entra ID identities and Microsoft 365 applications. • Understanding of LAN/Wi‑Fi/VPN basics for endpoint troubleshooting. • Strong customer service, communication, and documentation skills; ability to work independently on site. • Preferred: ITIL 4 Foundation/Practitioner certification. • Preferred: Microsoft certifications (MD‑102, SC‑900) or CompTIA A+/Network+. • Preferred: Experience with Windows Autopilot, BitLocker, endpoint security via Intune, and basic macOS knowledge.
Requirements
- ▸windows 10
- ▸intune
- ▸azure ad
- ▸itil 4
- ▸md-102
- ▸comptia a+
Benefits
We offer a competitive total compensation package, including a salary range of $85,000‑$90,000, comprehensive benefits, vacation, and wellness initiatives. The position is full‑time and permanent, with clear pathways for professional growth, advancement, and the chance to deepen subject‑matter expertise within a supportive, long‑term employee‑focused environment. • Competitive compensation $85,000‑$90,000 with comprehensive benefits, vacation, and wellness initiatives. • Full‑time permanent role with opportunities for professional growth and advancement.
Work Environment
Office Full-Time