Rolls-Royce
Designs and manufactures power and propulsion systems for aerospace, marine, defence and energy sectors.
Service Operations Officer
Manage LRU orders, coordinate vendors, ensure timely repairs and customer satisfaction.
Job Highlights
About the Role
The Service Operations Officer will join the Line Replaceable Unit (LRU) Management team within Aftermarket Operations, acting as the primary interface between customers and vendors. The role focuses on monitoring LRU orders, ensuring timely return of units, and preventing AOGs while handling day‑to‑day operational issues and problem resolution. Key responsibilities include overseeing LRU service delivery, coordinating with vendor and logistics teams, managing contractual issues, and leading improvement initiatives. The officer will champion a specific subject area and drive high customer satisfaction. • Deliver LRU management service to end customers. • Liaise with vendor management to secure LRU supplies and facilitate engine repairs/replacements. • Communicate logistics issues, represent the customer to external and internal logistics providers, and rebalance warehouse stock. • Collaborate with commercial teams to resolve contractual discrepancies and support penalty discussions. • Champion a specific subject area, contribute to governance, and lead improvement projects. • Lead customer query resolution to ensure high satisfaction and prevent AOGs.
Key Responsibilities
- ▸lru management
- ▸vendor liaison
- ▸logistics coordination
- ▸contract management
- ▸process improvement
- ▸customer resolution
What You Bring
Rolls‑Royce seeks candidates who prioritize safety, act with integrity and can thrive under pressure. Experience in service or customer‑focused roles, familiarity with business improvement or lean processes, and an understanding of parts, logistics or supply‑chain are desirable. Strong communication, resilience and curiosity are essential. The position is graded SNBG 7‑10, reporting to hiring manager Amy Langtree. Posting dates are 21 Jan 2026 to 3 Feb 2026. Rolls‑Royce is committed to an inclusive, respectful workplace where diversity fuels innovation. • Required experience: service or customer‑focused roles; business improvement or lean process knowledge preferred. • Technical understanding of parts, materials, logistics or supply‑chain is advantageous. • Ability to work under pressure, meet tight timescales, and uphold safety‑first principles.
Requirements
- ▸customer service
- ▸lean
- ▸supply‑chain
- ▸safety
- ▸communication
- ▸resilience
Benefits
Rolls‑Royce is a global leader shaping modern technology, committed to powering, protecting and connecting people. The company values individuality, diverse perspectives and a high‑performance culture, offering employees the chance to work on world‑class solutions. The role offers a hybrid working model (three days on‑site in Derby) within a safety‑first environment that values simplicity and making a difference. Employees benefit from career development as mid‑career professionals, collaborative teamwork, autonomy, and continuous learning opportunities as part of a multi‑year transformation programme.
Work Environment
Hybrid