Power Plus
Provides temporary power systems, generator rentals and maintenance for industrial and construction needs.
Office Assistant
Administer account tasks: maintain client relations, monitor SLAs, and handle billing support.
Job Highlights
About the Role
The Strategic Account Administrator plays a key role in growing and maintaining relationships with existing customers, ensuring service‑level agreements are met, and keeping Account Managers informed about account status. The role requires tenacity and follow‑through to build relationships with key decision‑makers and introduce Power Plus services. • Check in with Account Managers at shift start and end • Maintain professional customer relationships via phone and email • Ensure work is billable and prepare administrative backup for pre‑billing and billing • Monitor systems for follow‑up actions and flag issues for management • Report and provide analytics to support service‑level agreements • Deliver high‑level customer service • Independently identify and resolve issues • Follow through to problem completion • Handle multiple tasks under time constraints • Collaborate with Project and Service Coordinators on scheduling issues
Key Responsibilities
- ▸system monitoring
- ▸analytics reporting
- ▸billing prep
- ▸scheduling coordination
- ▸customer relations
- ▸issue resolution
What You Bring
Do you have administrative experience and enjoy being detail oriented? Are you well‑organized with strong time‑management skills? Do you like interacting with customers? If so, we should talk. • Software development experience preferred • 1–3 years experience in web‑based Windows environment (a plus) • Strong problem‑solving and organizational skills • Outstanding interpersonal and communication skills • Prioritize and thrive in fast‑paced environment
Requirements
- ▸software development
- ▸web‑based
- ▸problem solving
- ▸communication
- ▸time management
- ▸customer service
Benefits
Hourly pay ranges from $18.00 to $24.00. If you want to make a meaningful difference, have your contributions matter, and work for a company where loyalty, integrity, and hard work are valued, we want to hear from you. • Medical insurance • Dental insurance • Vision coverage • Training and mentoring • 401(k) with matching • Paid sick leave • Paid vacation
Work Environment
Office Full-Time