Lead Technical Support Service

About the Role

In this position you will lead and support a team of service engineers, fostering a culture of safety, collaboration, and continuous improvement. You will oversee performance, recruitment and development, ensure high‑quality service delivery aligned with OEM standards, and manage timesheets, expenses and approvals. Close collaboration with clients will be essential to understand their needs and plan maintenance shutdowns. You will coordinate breakdown responses and drive improvement projects. You will also investigate equipment issues and support technical problem‑solving. • Lead and mentor a team of service engineers, fostering safety and continuous improvement. • Oversee team performance, recruitment, and professional development. • Ensure service delivery meets OEM standards on client sites and facilities. • Manage timesheets, expenses, and approvals for smooth operations. • Collaborate with clients to understand needs and maximize service value. • Plan and coordinate maintenance shutdowns, breakdown responses, and improvement projects. • Investigate equipment issues and support technical problem‑solving and reporting. • Participate in employee benefit programs, including discounts and salary‑sacrifice options.

Key Responsibilities

• ▸service delivery
• ▸maintenance shutdowns
• ▸breakdown response
• ▸problem solving
• ▸client collaboration
• ▸team management

What You Bring

Are you ready to lead with purpose and shape the future of technical support services? We are seeking a passionate and experienced Lead Technical Support Service to guide a talented team, drive innovation, and deliver exceptional services to our clients. This role blends technical expertise with leadership, allowing you to coach, support, and inspire others to make a real difference. Candidates must hold at least a Certificate III in a relevant trade and have proven experience in a similar leadership role. Strong communication and relationship‑building skills are required, together with experience in customer relationship management and handling resources and bulk materials. A commitment to safety, familiarity with mining industry standards, and the ability to confidently interpret technical manuals and engineering drawings are also essential. The role is open to Australian and New Zealand citizens, permanent residents and candidates who can obtain a valid working visa. As part of a fair recruitment process, applicants will complete a personality and logic ability test, and may be required to provide a national police check and other security, medical or character clearances. • Hold at least a Certificate III in a relevant trade. • Demonstrate proven experience in a similar leadership role. • Exhibit strong communication and relationship‑building skills. • Experience in customer relationship management and resources/bulk materials handling. • Commit to safety and be familiar with mining industry standards. • Ability to confidently interpret technical manuals and engineering drawings.

Requirements

• ▸certificate iii
• ▸leadership
• ▸communication
• ▸crm
• ▸materials handling
• ▸technical drawings

Benefits

We offer a supportive and inclusive culture that values collaboration, respect and diversity, along with clear career development pathways and opportunities for professional growth. Work‑life balance is emphasized through flexible arrangements, health and wellbeing programs—including mental health support—and family‑friendly policies such as paid parental leave. Additional employee benefits include discount programs, salary‑sacrifice options and recognition for length of service. • Access career development opportunities and professional growth programs. • Benefit from work‑life balance initiatives and health & wellbeing support. • Receive family‑friendly policies such as paid parental leave.

Work Environment

Onsite

Interview Process

-complete an online personality and logical ability test; receive immediate feedback; then proceed to the selection process.