Account Coordinator

About the Role

The Account Coordinator supports the Account Director in managing the Landsec contract, ensuring efficient operations, effective communication, and successful execution of planned and reactive maintenance activities while assisting the Service Delivery Team and handling general contract administration. Key duties involve managing all contract communications, maintaining the Microsoft Teams channel, providing stakeholder updates, developing a people engagement action plan, organizing team‑building events, and delivering comprehensive administrative support to the Account Director, including scheduling, minutes, agendas, and correspondence. The role also prepares monthly client reports, analyses performance data to identify trends and risks, assists with planned and reactive maintenance schedules, tracks action plan progress, and drives continuous improvement and digital initiatives on the contract. • Develop, manage and maintain all contract communications, including the Microsoft Teams channel, as primary contact for internal and external stakeholders. • Prepare and distribute regular updates on contract performance, initiatives and announcements to stakeholders. • Design and implement a people engagement action plan to boost team morale, motivation and professional development, including organizing team‑building activities. • Provide comprehensive administrative support to the Account Director: schedule meetings, take minutes, chase actions, issue agendas and manage correspondence. • Maintain an up‑to‑date organisational chart with contact details for all team members. • Assist in creating and aligning local processes with BGIS standards and client requirements. • Support QHSE trackers by ensuring accurate data entry and reporting; coordinate training sessions for the team. • Collate, update and deliver monthly client reports accurately and on time. • Analyze performance data to identify trends, improvement opportunities and risks, and help present findings to the client. • Manage planned preventative maintenance and reactive maintenance schedules, ensuring timely and budget‑compliant execution. • Monitor progress of action plans and provide regular status updates to the Account Director. • Champion continuous improvement initiatives, roll out communications and compile monthly improvement reports. • Identify and support the implementation of digital developments to enhance service delivery. • Support the Account Director in building and maintaining strong client relationships, addressing client needs and resolving concerns promptly. • Undertake general office management tasks to ensure a smooth working environment.

Key Responsibilities

• ▸microsoft teams
• ▸client reporting
• ▸maintenance scheduling
• ▸data analysis
• ▸continuous improvement
• ▸stakeholder updates

What You Bring

The ideal candidate is detail‑oriented, possesses strong written and verbal communication skills, is flexible, collaborative, and politically aware, builds internal networks, solves complex problems creatively, takes initiative, influences others, and maintains a strong customer focus. • Meticulous attention to detail and accuracy in all tasks and communications. • Excellent written and verbal communication skills; active listening. • Flexible and able to manage multiple priorities in a dynamic environment. • Strong organisational and political sensitivity, navigating organizational dynamics. • Effective internal networking and relationship building across the organization. • Strong problem‑analysis and solving abilities; generate innovative solutions. • Proactive initiative, anticipating needs and taking ownership of tasks. • Influential presentation skills to persuade and gain support. • Customer‑focused, dedicated to exceeding internal and external client expectations.

Requirements

• ▸detail-oriented
• ▸communication
• ▸flexibility
• ▸problem solving
• ▸initiative
• ▸customer focus

Work Environment

Onsite