Operations Specialist

About the Role

At WM, the Operations Specialist for Collections provides advanced clerical and administrative support to departmental managers and helps coordinate all aspects of daily operations. This role serves as a key liaison within the Operations team, ensuring smooth workflow and effective communication. The specialist troubleshoots and resolves safety, service, and operational issues while maintaining and distributing department‑related information on a daily basis. Responsibilities include acting as the KRONOS proxy for driver and helper updates, managing procurement, time and attendance, safety incidents, contract labor, and assisting with payment processing. The role also supports operational projects, communicates with customers about service concerns, and informs employees about scheduling and work assignments. • Provide advanced clerical and administrative support to Operations managers and coordinate daily operations. • Troubleshoot and resolve safety, service, and operational issues; maintain and distribute department information. • Act as KRONOS proxy for daily driver and helper updates and manage time and attendance. • Use Microsoft Suite and other tools for procurement, safety incident tracking, contract labor, and payment processing. • Communicate with customers about service issues and with employees about scheduling and work assignments. • Perform office duties using standard equipment in a professional office environment.

Key Responsibilities

• ▸administrative support
• ▸operations coordination
• ▸issue troubleshooting
• ▸kronos management
• ▸procurement tracking
• ▸customer communication

What You Bring

Required qualifications are a High School Diploma or GED, being at least 18 years old, and legal eligibility to work in the country; no prior work experience is necessary. Preferred qualifications were not listed. The position operates primarily in a professional office environment, requiring the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. The role may require air travel or access to federal property, so candidates must possess a REAL ID or a TSA‑approved alternative, or be willing to obtain one. • Required: High School Diploma or GED, age 18+, legal work eligibility; no prior experience needed.

Requirements

• ▸high school
• ▸ged
• ▸18+
• ▸legal work
• ▸real id
• ▸office tools

Benefits

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, and a company‑matched 401(k). Additional benefits include paid vacation, holidays, and personal days, though specifics may vary by site. At WM, a job is more than a paycheck; it provides opportunities for personal and family growth, a supportive family‑like culture, stability, and a commitment to a sustainable future. • Eligible for competitive compensation including medical, dental, vision, life insurance, short‑term disability, 401(k) match, stock purchase plan, paid vacation, holidays and personal days. • Reasonable accommodations available for individuals with disabilities.

Work Environment

Onsite