Wm
Leading provider of comprehensive waste management services across North America.
Sr Operations Specialist - PTO, Benefits Day 1, Home Daily
Provides advanced clerical and administrative support to managers, handling operations and reporting.
Job Highlights
About the Role
The role provides advanced clerical and administrative support to departmental managers, coordinating daily operations, recording and reporting data, and handling complex tasks with minimal supervision. It is a senior‑level specialist position that resolves most issues independently, referring only the most complex matters to higher levels. • Troubleshoot and resolve safety, service, and operational issues. • Create, distribute, and close customer tickets daily. • Maintain and circulate department information each day. • Communicate with supervisors, managers, customers, and employees regarding operations, dispatch, service issues, scheduling and work assignments. • Generate and maintain various reports as directed by the department manager. • Use software tools for procurement, time and attendance, safety incident tracking, and contract labor management. • Collect and report data for incentive pay programs. • Process payments and perform other financial tasks as needed. • Assist with implementation of operational projects. • Enter and maintain Service Machine SMART data daily. • Provide advanced clerical support with minimal supervision; resolve most issues independently.
Key Responsibilities
- ▸issue resolution
- ▸ticket management
- ▸software tools
- ▸smart data
- ▸report generation
- ▸payment processing
What You Bring
• Require high school diploma or GED and at least three years of relevant experience. • Proficient in computer use and Microsoft Office applications.
Requirements
- ▸high school
- ▸ged
- ▸3 years
- ▸computer
- ▸microsoft office
Benefits
The position works Monday through Friday, 6:30 am to 3:00 pm. WM emphasizes that a job here offers more than a paycheck; it creates opportunities for employees and their families. The team is stable, with members at home daily, performing essential and meaningful work. WM is committed to growth, providing an Annual Education Assistance Benefit, and invests in employees with comprehensive medical, dental and vision coverage, a 401(k) plan with company match, discounted stock options, dependent day‑care and other perks. The work environment is primarily an office setting, with occasional exposure to landfill or outdoor sites. The on‑site position offers a base pay of approximately $28 per hour, subject to experience and location, plus a competitive total compensation package that includes paid vacation, holidays and personal days. • Eligible for medical, dental, vision, life insurance, short‑term disability, 401(k) match, stock purchase plan, paid vacation, holidays and personal days. • Access to Annual Education Assistance Benefit and other growth opportunities.
Work Environment
Onsite