Schneider Electric
Global leader in electrification, automation and digitization for industries, infrastructure and buildings.
Customer Success Manager
Manage high‑touch utility accounts, drive product adoption, retention, and growth.
Job Highlights
About the Role
Join us as a Customer Success Manager and play a key role in helping our customers get the most out of our platform. In this role you’ll be the go‑to partner for a portfolio of high‑touch, strategic accounts, guiding them through onboarding, supporting product adoption, and building long‑term relationships that make a real difference in their day‑to‑day. You’ll collaborate closely with leaders across the business—from senior executives to operational teams—to understand each customer’s goals and translate them into tangible outcomes. If you enjoy solving problems, connecting dots across teams, and becoming the trusted voice customers rely on, this is a great place to grow and make an impact. • Serve as primary contact for high‑touch customers, guiding them from onboarding through engagement. • Build long‑term relationships with stakeholders, understanding strategic priorities and decision‑making. • Align customer goals with SCADA, ADMS, DERMS, and GIS solutions, creating tailored onboarding and success plans. • Lead regular touchpoints to share updates, resolve issues early, and provide proactive strategic guidance. • Partner with Operations, Sales, Support, and Partners to ensure smooth handoffs and a unified experience. • Prepare and deliver quarterly business reviews and contribute to annual SteerCo discussions. • Monitor customer health, anticipate challenges, and drive retention and growth opportunities. • Provide customer insights to Product teams to influence roadmap decisions. • Support advocacy through use cases, success stories, webinars, and industry events. • Generate tailored pricing proposals and assist with contract renewals. • Participate in continuous service improvement to maximize customer ROI. • Contribute to tender processes for new high‑touch customers by responding to requests and collaborating across teams.
Key Responsibilities
- ▸customer onboarding
- ▸solution alignment
- ▸quarterly reviews
- ▸health monitoring
- ▸pricing proposals
- ▸advocacy programs
What You Bring
• Bachelor’s or Master’s degree in Power Engineering or related field. • Proven experience in a customer‑facing software role, such as customer success, stakeholder or account management. • Strong understanding of power distribution utility operations, processes and regulations. • Familiarity with ADMS, OMS and GIS solutions and their integration in utility ecosystems. • Ability to translate technical concepts into clear language for non‑technical audiences. • Excellent communication, interpersonal and negotiation skills with a collaborative mindset. • Comfortable working autonomously in a fast‑paced, changing environment. • Experience with customer success platforms or engagement tools (asset). • Willingness to travel internationally up to ~10% annually. • Professional proficiency in English; additional languages are a plus.
Requirements
- ▸power engineering
- ▸customer success
- ▸utility operations
- ▸adms
- ▸gis
- ▸communication
Benefits
The position offers a base salary plus short‑term incentive ranging from $114,600 to $162,000 for Ontario and British Columbia residents, along with flexible work arrangements, paid family leave, pension matching, well‑being programs, holidays and paid time off.
Work Environment
Office Full-Time