Fix-It 24/7
Go-to provider for 24/7 plumbing, heating, electrical and AC repairs & upgrades.
Customer Service Representative
Handle customer calls, assess needs, schedule jobs, and dispatch technicians.
Job Highlights
About the Role
The Customer Service Representative plays a critical role in delivering top‑notch service. The CSR answers incoming calls, assesses customer needs, and schedules jobs, while enjoying autonomy and the chance to build strong relationships. • Answer inbound calls from prospective and current customers. • Schedule appointments for service jobs. • Make outbound calls to existing customers to arrange jobs. • Dispatch on‑call technicians to urgent customer needs. • Handle phone contacts with strong active‑listening skills.
Key Responsibilities
- ▸inbound calls
- ▸outbound calls
- ▸job scheduling
- ▸technician dispatch
- ▸active listening
What You Bring
• Communicate clearly in writing and verbally. • Multitask, prioritize tasks, and manage time effectively. • Pass background and drug screening as required. • Hold a high school diploma or equivalent.
Requirements
- ▸communication
- ▸multitasking
- ▸time management
- ▸background check
- ▸high school
Benefits
Fix‑It 24/7 is a fun‑loving, goofy team that enjoys games, competitions, and rotating DJ duties while working hard to serve customers. The company offers a supportive environment where employees can build a lasting career and have fun with their teammates. Compensation includes $18 per hour plus performance bonuses, with CSRs averaging over $28 per hour in 2024. Benefits cover fully company‑paid health, dental, vision, and life insurance, a 401(k) with match, 40 hours PTO plus birthday and sick time, six paid holidays, and multiple in‑office shift options at the Golden, CO location.
Work Environment
Onsite