Front Desk Clerk

About the Role

As a Front Desk Clerk you will be the primary point of contact, ensuring every guest interaction is positive and memorable during check‑in, check‑out, and throughout their stay. You will manage reservations, process invoices and payments, and coordinate housekeeping and maintenance requests. The role also includes providing information on resort amenities and local attractions while maintaining front‑desk supplies and documentation. • Ensure every interaction with an owner or guest is positive and memorable during check‑in, check‑out, and request handling • Input information into the computerized reservation system to update and maintain records • Generate invoices, collect monies due through rental program and merchandise sales, and maintain safety deposit boxes • Receive housekeeping and maintenance requests or work orders and contact appropriate departmental personnel • Prepare and consistently restock the front desk with supplies, including preparing arrival packets • Provide information on area attractions and resort amenities • Type correspondence and reports for management as needed

Key Responsibilities

• ▸guest service
• ▸reservations
• ▸invoicing
• ▸work orders
• ▸supply restocking
• ▸reporting

What You Bring

The position requires a high school diploma or equivalent, strong English communication skills, and the ability to adapt to schedule changes and multitask. Prior cash handling and data‑entry experience is required, and hospitality experience or bilingual abilities are a plus. Candidates must be able to prioritize duties to meet deadlines and provide excellent service. • Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Requirements

• ▸high school
• ▸cash handling
• ▸data entry
• ▸english communication
• ▸multitasking
• ▸hospitality

Benefits

Join the premier resort on the Grand Strand, Ocean 22 by Hilton Grand Vacations, featuring 220 modern, spacious units with ocean views. Become part of a family of 90+ team members who take pride in delivering extraordinary service while enjoying the many benefits Hilton Grand Vacations offers. We are looking for enthusiastic individuals who love creating lasting vacation memories for owners and guests. Our culture is fun and encouraging, supported by top‑notch training and a people‑first environment. Team members enjoy immediate benefits such as travel opportunities, health care, and a supportive work atmosphere. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and does not discriminate based on race, gender, disability, or any protected characteristic. Reasonable accommodations are available for applicants with disabilities throughout the hiring process and employment. • Recognition Programs and Rewards • Excellent health care options, including medical, dental, and vision • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide • Employee Assistance Program that supports your physical and mental well‑being • Paid Vacation Time and Paid Sick Days • 401(k) program with company match • Tuition reimbursement programs • Numerous learning and advancement opportunities • Access reservation system to resolve unit availability and assist guests with reservations or changes

Work Environment

Onsite