Customer Service Advisor

About the Role

The role involves handling repair and non‑repair enquiries for housing properties, ensuring appointments meet contractual commitments, diagnosing issues via the branch operating system, and maintaining professional communication with service users, clients and stakeholders. • Handle all repair and non‑repair queries promptly and professionally. • Book appointments in line with contractual commitments. • Accurately diagnose repairs using the branch operating system. • Communicate updates clearly with service users, clients and internal/external stakeholders. • Record and respond to communications according to standard operating procedures.

Key Responsibilities

• ▸query handling
• ▸appointment booking
• ▸repair diagnosis
• ▸branch system
• ▸stakeholder communication
• ▸sop recording

What You Bring

Applicants should have UK work entitlement, undergo background checks, and can contact Olivia Elias ([email protected]) for further information or assistance with the application process. • Previous customer service experience required. • Ability to manage complaints and challenging situations. • Excellent written and verbal communication skills. • Strong telephone etiquette. • Capable of working independently and as part of a team. • Desirable: call‑centre experience. • Desirable: background in repairs. • Desirable: proficiency with Microsoft Office.

Requirements

• ▸customer service
• ▸call‑centre
• ▸communication
• ▸telephone
• ▸microsoft office
• ▸uk entitlement

Benefits

Mears Group is hiring a part‑time Customer Service Advisor in Milton Keynes, offering a pro‑rated salary of £9,988.21 per year (equivalent to £28,303.24 full‑time) for a 15‑hour week, Monday to Friday, 5 pm‑8 pm, based in the office. • Offer 25 days annual leave plus bank holidays. • Annual Mears Fun Day and volunteering leave for paid community work. • Staff discounts through Mears Rewards (groceries, holidays, eye tests, share‑save scheme, etc.).

Work Environment

Field