Sr. Field Performance Technician

About the Role

The Field Performance Technician manages, schedules, and completes all service and warranty work for Sunrun’s customers. This role works both independently and as part of the Performance O&M team, collaborating closely with the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team. Key duties include organizing the warranty and service schedule, allocating labor resources with the Electrical Foreman and Construction Supervisor, and leading training and onboarding for new field staff. The technician also conducts regular team meetings to share best practices, strives to exceed KPI targets such as turnaround time and dispatch volume, and assists with inspections and site audits when needed. • Organize and maintain warranty and service schedule • Allocate labor resources with Electrical Foreman, Construction Supervisor, and Branch Manager • Train and onboard Field Service Technicians and Communications Technicians • Lead regular team meetings on best practices • Achieve or exceed KPI targets such as turnaround time and dispatch volume • Perform site inspections and audits as assigned

Key Responsibilities

• ▸warranty scheduling
• ▸labor allocation
• ▸technician training
• ▸kpi management
• ▸site inspections
• ▸team meetings

What You Bring

Applicants must have 1–3 years of field construction or solar experience, a high‑school diploma, and a clean driving record with a valid driver’s license (age 21+). PV design or electrical experience is preferred, and an Electrical Journeyman certification or license may be required depending on state regulations. The role demands strong knowledge of the NEC and related codes, the ability to interpret single‑line drawings and PV systems, and solid customer‑service skills. Candidates should be organized, have excellent verbal and written communication, be proficient with computers, and demonstrate a commitment to safety and logical problem‑solving. • Require 1–3 years of field construction or solar experience • High school diploma required; PV design/electrical experience preferred • Maintain a clean driving record and hold a valid driver’s license (age 21+) • Electrical Journeyman certification or license preferred or required per state • Knowledge of NEC codes and ability to read single‑line drawings and PV systems • Strong customer service and communication skills • Excellent organization, time‑management, and computer proficiency • Commitment to safety policies and ability to identify hazards • Logical problem‑solving and decision‑making abilities • Lift up to 50 lb frequently (up to 100 lb with assistance) and work on rooftops • Work in various weather conditions and confined spaces

Requirements

• ▸1–3 yrs
• ▸high school
• ▸driver's license
• ▸journeyman
• ▸nec
• ▸customer service

Benefits

Physical requirements include lifting up to 50 lb frequently (up to 100 lb with assistance), working on rooftops and in confined spaces, and performing tasks in various weather conditions. Compensation ranges from $30.37 to $40.49 per hour and includes comprehensive medical, dental, vision, life, and disability insurance, a 401(k) match, stock purchase plan, paid vacation, baby bonding leave, fully funded education programs, employee discounts, and volunteer hour rewards. • Hourly salary range $30.37–$40.49 • Medical, dental, vision, life, and disability insurance • 401(k) with company match and Stock Purchase Plan • Paid vacation, holidays, and baby bonding leave • 100 % funded education programs and employee discounts • Volunteer hour rewards and donation matching

Work Environment

Field