Customs Manager

About the Role

The Regional Customs Manager for North America leads Baker Hughes' customs and import program across the United States and Canada. This role oversees day‑to‑day operations, governance, broker performance, and post‑entry accuracy while implementing both U.S. CBP and Canadian customs programs. Managing and coaching the import team ensures compliant and efficient cross‑border flows. Responsibility for compliance with CBP and CBSA laws includes classification, valuation, origin, admissibility, and partner government agency requirements. The manager establishes internal controls that meet reasonable‑care standards, maintains recordkeeping for five to six years, and runs end‑to‑end post‑entry processes such as PSC, reconciliations, duty refunds, protests and drawback coordination. Internal and regulatory audits are also led and managed. The role implements and sustains CTPAT Security, Canada Trusted Trader programs, and CARM requirements, partnering with stakeholders for remediation and continuous improvement. Customs broker management covers SOPs, power of attorney, billing accuracy, performance scorecards, and business reviews, while driving root‑cause analysis and corrective actions for entry errors. Cross‑functional collaboration with engineering, supply chain, classification and trade‑compliance teams enables evaluation of duty‑savings opportunities such as FTAs, drawbacks, and tariff‑rate quotas. The manager monitors trade remedies (Section 301/232/IEEPA), provides tariff impact analysis and scenario modeling, and oversees quota planning and critical shipments to ensure timely filings. Leadership duties include setting priorities, mentoring the NAM import team, and delivering training on customs basics and Incoterms to procurement, logistics, finance, and business groups. The position requires a bachelor's degree in International Trade or a related field, 10+ years of customs experience, and preferably a U.S. Licensed Customs Broker credential. The role offers a hybrid work location in Houston, a competitive benefits package, and aligns with Baker Hughes' mission to advance energy technology. • Direct the North America customs and import program, overseeing daily operations and broker performance. • Maintain compliance with U.S. CBP and Canada CBSA regulations across classification, valuation, origin, and admissibility. • Design and enforce internal controls, recordkeeping, and audit procedures meeting reasonable‑care standards. • Lead post‑entry activities such as PSC, reconciliations, duty refunds, protests, and drawback coordination. • Implement and sustain CTPAT Security, Trusted Trader (PIP/CSA), and Canada CARM programs, driving continuous improvement. • Manage customs brokers through SOPs, power of attorney, billing accuracy, performance scorecards, and business reviews. • Conduct root‑cause analysis of entry errors and execute corrective‑preventive actions (CAPA). • Collaborate with engineering, supply chain, classification, and trade‑compliance to capture duty‑saving opportunities (FTAs, drawbacks, quota programs). • Monitor Section 301/232/IEEPA trade remedies and advise leadership on mitigation strategies. • Provide tariff impact analysis, scenario modeling, and recommendations for strategic trade decisions. • Oversee quota planning, critical shipments, and ensure timely filings in ACE, portal, CAD/CARM. • Lead and develop the NAM import team, set priorities, mentor staff, and create career paths. • Deliver training on customs basics and Incoterms to procurement, logistics, finance, and business teams. • Achieve KPIs for first‑pass entry accuracy, PSC cycle time, audit outcomes, broker cost‑to‑serve, and duty‑savings delivery.

Key Responsibilities

• ▸customs compliance
• ▸broker management
• ▸post‑entry
• ▸ctpat
• ▸trade analysis
• ▸team leadership

What You Bring

• Hold a bachelor’s degree in International Trade, Supply Chain, Business or related field and 10+ years customs/trade‑compliance experience. • Possess U.S. Licensed Customs Broker certification (preferred) and deep knowledge of HTS classification, valuation, and rules of origin. • Demonstrate proficiency with ACE, SAP/Oracle, and analytics dashboards.

Requirements

• ▸10+ years
• ▸bachelor's
• ▸customs broker
• ▸hts classification
• ▸ace
• ▸sap/oracle

Work Environment

Hybrid