Receptionist

About the Role

• Greet all customers and answer incoming calls in a polite and timely fashion. • Assist customers with navigating the facility, ensuring they are helped by the appropriate department. • Make outbound calls to customers regarding their order status. • Assist customers looking to pick up or drop off parts or machines. • Process cash, check, and credit card payments and returns. • Complete end‑of‑day accounts receivable requisition procedure. • Create sales orders for miscellaneous parts and novelties. • Receive, sort, and forward incoming mail; file and accurately maintain paper files. • Order and maintain inventory of branch office supplies. • Work with and schedule vendors for miscellaneous facility repairs and maintenance items. • Order, sell, and maintain accurate inventory of CAT retail merchandise and apparel. • Work on various projects and tasks for multiple departments or facilities as needed. • Perform various clerical duties, including preparing documents and reports. • Assist department managers in coordinating onsite events.

Key Responsibilities

• ▸customer service
• ▸call handling
• ▸order processing
• ▸inventory management
• ▸vendor coordination
• ▸clerical support

What You Bring

Milton CAT is seeking an experienced Receptionist to work out of the brand‑new Stoughton, MA location. The Receptionist will assist both internal and external customers, answer incoming calls, and direct calls to the appropriate associates while performing additional clerical duties. Candidates must be organized, able to multi‑task, and possess strong oral and written communication skills. The pay rate is $20.00 per hour. The role requires a high school diploma or GED equivalent, with college or trade school education preferred. Three to five years of receptionist or administrative assistant experience is desired, along with proficiency in computer software such as Word and Excel. Strong written and verbal communication, problem‑solving ability, attention to detail, and a sense of urgency are essential. The candidate must be able to work with minimal supervision, stay organized, and thrive in a dynamic, fast‑paced environment.

Requirements

• ▸word
• ▸excel
• ▸high school
• ▸3-5 yrs
• ▸communication
• ▸problem solving

Benefits

Milton CAT, the exclusive distributor of Caterpillar earthmoving and construction machinery in the Northeast, is experiencing solid growth and offers a team‑oriented environment with extensive training and clear career advancement paths. Benefits include multiple health‑insurance options (one with 100% coverage), 401(k), dental, life and disability insurance, and a supportive workplace culture. The company values diversity and is an equal‑opportunity employer, encouraging applications from individuals with disabilities, minorities, veterans, and women. Applicants must apply online and will undergo a background check and drug test as part of the pre‑employment process. • Code accounts payable invoices and credit memos, matching invoices to back‑order paperwork.

Work Environment

Onsite