Sandvik
Global leader in engineering, offering advanced products and services in mining, materials technology, and machining.
Product Support Specialist - UFR
Install, commission, and support advanced automation systems for mobile mining equipment.
Job Highlights
About the Role
You will diagnose and resolve mechanical, electrical and automation issues, perform diagnostics and fault‑finding, and provide hands‑on technical support both in the field and remotely. Collaboration with Product Engineering is essential to feed back insights, drive reliability improvements and continuously refine the processes used to deliver UFR systems. As the primary technical contact for customers and sales, you will build strong relationships to support successful system deployment and lifecycle support. • Lead installation, commissioning, SAT/FAT and on‑site testing of UFR automation systems. • Diagnose and resolve mechanical, electrical and automation faults in the field. • Provide first‑line technical support and act as escalation point for customers and sales teams. • Deliver technical feedback to engineering to improve design reliability (MTBF/MTTR). • Prepare systems for site readiness through configuration, calibration and verification. • Travel up to 50 % to mine sites for installation, commissioning and support. • Maintain accurate technical records and ensure compliance with safety procedures.
Key Responsibilities
- ▸system installation
- ▸commissioning
- ▸fault diagnosis
- ▸technical support
- ▸configuration
- ▸customer liaison
What You Bring
The ideal candidate is a technically capable professional with a background in mechanical, mechatronic or automation engineering, or equivalent hands‑on experience with heavy equipment or mining systems. You should have practical knowledge of mobile machinery subsystems—including hydraulics, electrical systems, steering and braking—and be comfortable with diagnostics, troubleshooting and system verification. Exposure to mining environments, autonomous technologies, CAN‑bus devices, sensors, PLCs or vehicle‑based control systems, as well as mechanical fitting and electrical assembly skills, is highly valued. To apply, click ‘Quick Apply’ on Seek or visit the Sandvik careers page. For further information, contact Human Resources Operations Specialist Alexis McKechnie. Candidates must have the right to live and work in Australia and will be required to complete a pre‑employment medical. Applications close 15/02/26 or earlier if the ideal candidate is selected. • Hold a mechanical, mechatronic or automation engineering background or equivalent hands‑on experience. • Experience with mobile equipment fundamentals such as hydraulics, electrical systems, steering and braking. • Familiarity with CAN‑bus, sensors, PLCs or vehicle‑based control systems is advantageous. • Strong communication and stakeholder management skills. • Safety‑focused, proactive and organised with a customer‑centric attitude.
Requirements
- ▸mechanical
- ▸mechatronics
- ▸hydraulics
- ▸can‑bus
- ▸plc
- ▸communication
Benefits
We offer extensive training and development opportunities, company‑funded paid parental leave with superannuation contributions, and a Sandvik Wellness Program to support health and wellbeing. Additional benefits include a comprehensive employee benefits program, salary‑sacrifice options and a Length of Service Recognition scheme. • Training and development programs, including internal courses and external study contributions. • Company‑funded paid parental leave with superannuation contributions. • Sandvik Wellness Program and comprehensive employee benefits, including salary‑sacrifice and service‑recognition schemes.
Work Environment
Field