Technical Support System Engineer AFC

About the Role

The role acts as the primary technical liaison for Level 3 and higher incidents, handling customer queries, fault investigations and ensuring contractual SLA compliance. Responsibilities also include providing technical support to users, coordinating on‑site activities, maintaining accurate records in a computerized maintenance management system, and supporting project management during progress and management reviews. • Provide engineering and maintenance services for AFC and telecom railway subsystems. • Serve as primary contact for Level 3+ technical queries, incidents, and failures. • Offer technical support to users/customers, investigate faults and meet SLA commitments. • Address technical concession requests and support internal/external progress reporting. • Supply technical data and analysis for the DRACAS process and coordinate on‑site support activities. • Manage technical publications, validate technical instructions, and close unsatisfactory feature reports. • Represent project management at customer progress and management reviews. • Perform shift and emergency duties while maintaining accurate maintenance records in a CMMS. • Assess AFC system performance regarding revenue protection, data accuracy, and equipment operation. • Ensure compliance with company quality, health, safety, and product safety procedures.

Key Responsibilities

• ▸engineering maintenance
• ▸technical support
• ▸data analysis
• ▸cmms
• ▸progress reporting
• ▸safety compliance

What You Bring

Candidates must hold a Bachelor’s degree in Engineering, Business or a related discipline, or possess equivalent experience. At least eight years of experience with ticketing/AFC systems and strong knowledge of Hitachi Rail GTS products are required, with Dubai Metro experience considered a plus. Excellent oral and written communication, troubleshooting, problem‑solving and analytical skills are essential. • Hold a Bachelor’s degree in Engineering, Business or related field (or equivalent experience). • Possess at least 8 years of experience with ticketing/AFC systems and knowledge of Hitachi Rail GTS products. • Demonstrate strong oral and written communication, troubleshooting, problem‑solving and analytical skills. • Experience with Dubai Metro AFC system is a plus.

Requirements

• ▸bachelor's
• ▸8 years
• ▸ticketing afc
• ▸hitachi gts
• ▸dubai metro
• ▸problem solving

Benefits

A career at Hitachi Rail offers the chance to build a lasting legacy. Operating worldwide, the company drives digital transformation and cutting‑edge technology. Its multicultural organisation and sustainable, innovative approaches bring people together, providing opportunities for every employee.

Work Environment

Onsite