Business Operations Manager

About the Role

The Business Operations Manager provides essential operational support to drive efficiency, maintain data quality, and enable team performance across Analytics Services. This role focuses on executing operational processes, supporting data collection and reporting, assisting with administrative functions, and contributing to continuous improvement initiatives under the guidance of the Business Operations Lead. It serves as a foundational support role, ensuring smooth day‑to‑day operations while developing expertise in business operations, data management, and process optimisation within a professional services environment. • Develop Standard Operating Procedures (SOPs) and playbooks to ensure consistent operational delivery across teams. • Develop case studies and delivery success documentation. • Process mapping and development. • Assist in maintaining and updating operational documentation and process guides. • Support Business Continuity Planning (BCP) activities and documentation updates. • Coordinate routine operational tasks and administrative functions across delivery teams. • Collect, validate, and input operational performance data into business systems and tracking tools. • Assist in maintaining resource and project tracking databases, ensuring data accuracy and completeness. • Support preparation of monthly performance reports and executive business reviews. • Perform quality checks on operational data and escalate discrepancies to the Business Operations Lead. • Monitor and track Travel and Expense (T&E) submissions and operational cost reporting. • Assist with budget tracking and resource allocation monitoring. • Support recruitment pipeline tracking and candidate coordination activities. • Maintain filing systems and document repositories for operational records. • Update and maintain talent profiles, including skills matrices and certification tracking. • Coordinate logistics for training sessions, onboarding activities, and enablement programs. • Manage Teams and SharePoint environments, ensuring proper document organization and access controls. • Support communication and knowledge sharing initiatives across teams. • Identify opportunities for process optimisation and efficiency improvements. • Assist in developing and maintaining operational dashboards and reporting tools. • Support change management activities and implementation of new procedures. • Participate in continuous improvement initiatives and best practice sharing. • Ensure consistent and standardized delivery processes through effective playbooks and SOPs. • Enable teams with structured training, tools, and governance frameworks. • Execute operational processes and data management tasks accurately and timely. • Provide consistent support for reporting activities and administrative functions. • Proactively identify process improvement opportunities and operational issues. • Coordinate and communicate effectively across teams and stakeholders. • Contribute strongly to team enablement and knowledge management initiatives.

Key Responsibilities

• ▸sop development
• ▸data management
• ▸dashboard reporting
• ▸process optimisation
• ▸sharepoint management
• ▸performance tracking

What You Bring

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best talent, empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, technology, or are looking to apply relevant experience to a new industry, join our team as we help shape a brighter way forward. • 2-5 years experience in Six Sigma, operations support, or change management/PMO. • Strong analytical and problem‑solving skills with attention to detail. • Experience developing playbooks, SOPs, and process‑driven documentation. • Understanding of budget tracking and financial reporting concepts. • Excellent organizational and time‑management abilities, managing multiple tasks. • Strong written and verbal communication skills. • Proficiency in Microsoft 365 (Excel, PowerPoint, Teams, SharePoint). • Collaborative mindset and ability to work cross‑functionally. • Eagerness to learn and develop expertise in business operations and data management. • Qualifications in Six Sigma, change management, project management, operations management or related field. • Experience with data visualization tools (e.g., Power BI) preferred. • Professional services or consulting experience preferred.

Requirements

• ▸six sigma
• ▸microsoft 365
• ▸power bi
• ▸project management
• ▸problem solving
• ▸data management

Work Environment

Office Full-Time