Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Technical Support Operator
Phone-based technical support for security alarm systems
Job Highlights
About the Role
The role is phone‑based, providing technical support to field engineers and residential customers from an office in the M40 area on a day shift with variable start and finish times, including occasional weekend work. You will act as a liaison to diagnose alarm faults, operate monitoring and programming software, and ensure remote connectivity for field engineers. Delivering excellent customer service and handling high‑security requirements with discretion are key parts of the position. • Diagnose and troubleshoot security alarm faults • Use monitoring and programming software to assess system performance • Deliver excellent customer service to residential customers • Handle bespoke and high‑security customer requirements with discretion • Assist field engineers to ensure remote connectivity to alarm systems
Key Responsibilities
- ▸alarm diagnosis
- ▸software monitoring
- ▸remote connectivity
- ▸technical support
- ▸customer service
- ▸high‑security
What You Bring
We are looking for passionate, detail‑oriented problem solvers who thrive in a high‑energy environment. Ideal candidates possess strong communication skills, an interest in problem‑solving, and the ability to translate technical information for non‑technical audiences. Experience in technical troubleshooting and phone‑based customer service is preferred. • Excellent communication skills • Ability to convey technical information to non‑technical audiences • Experience in technical problem‑solving • Experience providing customer service over the phone • Background in customer service
Requirements
- ▸communication
- ▸tech communication
- ▸problem solving
- ▸phone support
- ▸customer service
- ▸technical troubleshooting
Benefits
We offer a competitive salary that reflects your skills and experience, plus a performance‑based bonus plan. Employees enjoy 25 days of annual leave (pro‑rated in hours) with the option to purchase up to 10 extra days, and a comprehensive benefits package that includes a pension scheme (up to 7 % employer match), life assurance, and an employee assistance program. Additional perks such as exclusive discounts, free onsite parking, and Dress‑Down Fridays support work‑life balance and career development opportunities.
Work Environment
Field