Wm
Leading provider of comprehensive waste management services across North America.
Business Analyst - South Atlantic
Analyze data, generate reports, and improve processes for sales and service operations.
Job Highlights
About the Role
Under general supervision, the employee provides data assessment, reporting, and recommendations within their area of expertise. The position supports and enhances departmental workflow, customer service, and overall work quality. Key duties include preparing data summary reports, evaluating trends, and offering insights to management. The incumbent resolves issues raised by internal or external customers, tracks them to resolution, and monitors overall workflow to ensure timely project completion and data accuracy. Additional responsibilities involve participating in special and cross‑functional projects, identifying process risks, recommending improvements, and developing or updating training materials as needed. • Prepare daily reports on new business, lost business, service changes, and ancillary charges • Analyze data to identify trends and provide actionable recommendations to management • Resolve internal and external issues, tracking each to full resolution • Monitor workflow to ensure timely project completion and data accuracy • Participate in special and cross‑functional projects as assigned • Identify process risks and suggest continuous‑improvement actions • Evaluate and develop training materials for the department
Key Responsibilities
- ▸data reporting
- ▸trend analysis
- ▸issue resolution
- ▸workflow monitoring
- ▸process improvement
- ▸training development
What You Bring
The role involves daily reporting functions for CM/RO and RS sales, covering new business, lost business, service changes, and ancillary charges. Candidates must possess excellent math skills, be highly detail‑oriented, and have prior experience with Microsoft Access and expert-level Excel. Required qualifications are either a bachelor's degree in Business Administration or a related field, or a high school diploma/GED combined with four years of relevant experience. Preferred qualifications include proficiency with Microsoft Access and Excel. The position entails repetitive motions, eye/hand/foot coordination, and typical office activities such as sitting, talking, and hearing, performed in a professional office environment. The role may require a REAL ID or TSA‑approved alternative for travel or access to federal property. WM emphasizes a people‑first culture, investing in employee growth, stability, and a sustainable future. • Require strong mathematical ability and meticulous attention to detail • Must have a Bachelor’s degree in Business Administration or 4 years relevant experience with a high school diploma/GED • Preferred: proficiency in Microsoft Access and Excel • Physical demands include repetitive motions, coordination, sitting, talking, and hearing in an office setting
Requirements
- ▸math
- ▸detail‑oriented
- ▸business admin
- ▸microsoft access
- ▸excel
- ▸4‑year experience
Benefits
WM offers a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays, and personal days, with benefits varying by site. • Competitive compensation with medical, dental, vision, life insurance, short‑term disability, 401(k) match, stock purchase plan, paid vacation, holidays, and personal days
Work Environment
Office Full-Time