Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Field Delivery Manager
Lead field engineers delivering fire‑suppression services, ensuring safety, performance and client satisfaction.
Job Highlights
About the Role
In this role you will oversee field engineers across multiple sites, maintain safety and compliance, and ensure outstanding service while meeting operational KPIs and handling on‑site customer issues. You will also manage budgets, coordinate rotas and resources, and support training and succession planning. • Lead, coach and manage a team of field engineers across multiple sites • Ensure safety, compliance, and outstanding service are maintained at all times • Support and supervise performance to meet operational KPIs and customer expectations • Build strong customer relationships and manage any on‑site issues or complaints • Monitor budget performance, control costs, and identify efficiency opportunities • Coordinate call‑out rotas, equipment, fleet use, and engineer schedules • Identify training needs, onboard new engineers, and support succession planning • Act as a key support to the Service Delivery Manager when required
Key Responsibilities
- ▸team management
- ▸safety compliance
- ▸kpi monitoring
- ▸customer relations
- ▸budget management
- ▸resource scheduling
What You Bring
We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers, with a particular focus on one key client that accounts for about 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you. The ideal candidate has essential experience in the fire‑suppression industry, proven leadership of field‑based engineering teams, strong coaching and performance‑management skills, and excellent planning, multitasking and communication abilities. A proactive, solution‑focused mindset with commercial awareness, comfort with safety protocols and audits, and the ability to build strong stakeholder relationships are also required. Johnson Controls has been making buildings smarter since 1885, delivering innovative solutions that enhance safety, comfort, efficiency and sustainability. • Previous experience in the fire suppression industry (essential) • Proven experience managing teams in a field‑based engineering environment • Strong leadership, coaching, and performance‑management skills • Excellent planning, multitasking, and communication abilities • Proactive, solution‑focused mindset with commercial awareness • Comfortable managing safety protocols, audits, and compliance requirements • Ability to work cross‑functionally and build strong stakeholder relationships
Requirements
- ▸fire suppression
- ▸field engineering
- ▸leadership
- ▸coaching
- ▸safety protocols
- ▸commercial awareness
Benefits
Johnson Controls offers a competitive salary with overtime rates, a company van, fuel card, tools and PPE, 25 days of paid holiday plus bank holidays, paid sick leave, and a comprehensive benefits package that includes a 7% matched pension, life assurance, employee assistance, referral scheme, discounts and a cycle‑to‑work scheme. Extensive on‑the‑job and cross‑training, a supportive team environment, access to business resource groups, and long‑term career development opportunities are also provided. • Competitive salary and overtime rates • Company van, fuel card, tools, and PPE provided • 25 days paid holiday plus all bank holidays • Paid sick leave • Comprehensive benefits package including 7% matched pension, life assurance, employee assistance programme, referral scheme, high street discounts, cycle‑to‑work scheme, and discounts on Johnson Controls products • Extensive on‑the‑job and cross‑training opportunities • Supportive and collaborative team environment • Access to business resource groups • Long‑term career development opportunities
Work Environment
Field