Front Desk Clerk

About the Role

As a Front Desk Clerk at Ocean 22 you will ensure every interaction with an owner or guest is positive and memorable while checking them in and out, handling requests, and managing reservations. You will input data into the reservation system, generate invoices, collect payments, manage safety‑deposit boxes, process housekeeping and maintenance requests, restock the front desk, provide information on attractions, and prepare reports for management. • Check guests and owners in and out, ensuring a positive experience. • Respond to guest requests and provide information on resort amenities and local attractions. • Input and update reservation data in the computerized system. • Resolve unit availability issues and assist with reservation changes. • Generate invoices, collect payments, and manage safety‑deposit boxes. • Process housekeeping and maintenance work orders by contacting the appropriate departments. • Restock front‑desk supplies and prepare arrival packets. • Prepare correspondence and reports for management as needed.

Key Responsibilities

• ▸check‑in
• ▸reservation system
• ▸invoice generation
• ▸payment collection
• ▸work orders
• ▸report preparation

What You Bring

The minimum qualifications are a high school diploma or equivalent, proficiency in spoken and written English, flexibility to adjust schedules, ability to multitask and prioritize, and prior cash‑handling and data‑entry experience. Preferred qualifications include prior hospitality experience and bilingual ability. Hilton Grand Vacations is recognized for work‑life balance, family‑friendly benefits, and has earned accolades such as Newsweek’s “America’s Greatest Workplaces for Parents & Families.” • High school diploma or equivalent. • Proficient English communication (verbal and written). • Ability to multitask, prioritize, and meet deadlines. • Prior cash‑handling and data‑entry experience. • Preferred: hospitality experience and bilingual ability.

Requirements

• ▸high school
• ▸english
• ▸multitask
• ▸cash handling
• ▸data entry
• ▸hospitality

Benefits

Join the best resort on the Grand Strand, Ocean 22 by Hilton Grand Vacations, featuring 220 modern, spacious units with ocean views. Become part of the 90+ family of team members who take pride in providing extraordinary service while enjoying numerous benefits such as team‑member travel and day‑one benefits. Retire with us! We are currently seeking individuals passionate about building lasting vacation memories for owners and guests visiting our resort properties. If you enjoy helping guests and owners create lifelong memories, this is an outstanding opportunity. Our culture is fun and encouraging, backed by top‑notch training and a people‑first mindset. Highlights include recognition programs, excellent health, dental and vision coverage, travel discounts, employee pricing, an assistance program for physical and mental well‑being, paid vacation and sick days, a 401(k) match, tuition reimbursement, and many learning and advancement opportunities. We offer an excellent benefits package to full‑time team members that includes medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, and extraordinary travel benefits. All U.S. hourly team members not represented by a labor organization are eligible. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and does not discriminate based on race, gender, sexual orientation, age, veteran status, disability, or other protected characteristics. Reasonable accommodations are provided for applicants with disabilities. • Recognition programs and rewards. • Comprehensive health, dental, and vision insurance. • Travel discounts through Go Hilton and employee‑pricing platform. • Employee Assistance Program supporting physical and mental well‑being. • Paid vacation, paid sick days, and PTO. • 401(k) with company match. • Tuition reimbursement and learning advancement opportunities.

Work Environment

Onsite