Property Manager, Multifamily

About the Role

The Property Manager for The Trails of North Hills is responsible for maintaining the community at a market‑ready standard while delivering a high level of service to residents and prospects. This role also focuses on motivating and leading a high‑performing on‑site team to maximize overall property performance. Key duties include overseeing all aspects of community operations such as maintenance, capital improvements, lease administration, budgeting, forecasting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The manager ensures superior customer service, completes lease paperwork to company standards, and tracks advertising effectiveness and prospect traffic. Leadership responsibilities involve recruiting, hiring, coaching, and retaining staff across leasing, customer service, maintenance, and management functions, while fostering a positive living environment through prompt conflict resolution. The manager also develops creative marketing programs, monitors competition, and manages the community’s budget and financial health. • Oversee daily operations including maintenance, capital projects, lease administration, budgeting, forecasting, reporting, collections, evictions, and vacancy management. • Provide superior resident and prospect customer service to increase satisfaction, renewals, and revenue. • Complete lease and renewal paperwork in accordance with company standards. • Track advertising performance and prospect traffic. • Recruit, hire, coach, and retain on‑site staff across leasing, customer service, maintenance, and management. • Resolve resident conflicts promptly and maintain a positive community environment. • Develop and execute creative marketing programs based on competitive analysis. • Manage community budgets, control expenses, and conduct audits. • Ensure compliance with Cushman & Wakefield policies and procedures.

Key Responsibilities

• ▸maintenance management
• ▸capital projects
• ▸lease administration
• ▸budget management
• ▸marketing programs
• ▸staff recruitment

What You Bring

• Education: Bachelor’s degree preferred; Real Estate License preferred. • Experience: 3+ years in property management and 3+ years in management. • Skills: effective communication, customer service, Microsoft Office proficiency, bookkeeping, sales, and team leadership. • Physical requirements: stand/walk for extended periods, lift up to 25 lb, travel up to 15 % of time.

Requirements

• ▸real estate license
• ▸bachelor's
• ▸property management
• ▸microsoft office
• ▸team leadership
• ▸communication

Benefits

The position operates in a professional office setting with standard office equipment, requires occasional travel, and involves physical tasks such as standing, walking, and lifting up to 25 lb. Compensation ranges from $81,239.60 to $95,576.00 and includes a comprehensive benefits package; Cushman & Wakefield is an equal‑opportunity employer offering accommodations per the ADAAA. • Compensation: $81,239.60‑$95,576.00 plus health, vision, dental, retirement, life/disability insurance, flexible spending accounts, and paid/unpaid time off. • Equal opportunity employer; accommodations available per ADAAA.

Work Environment

Onsite