Service Manager

About the Role

The Service Manager role at Sunbelt Rentals involves overseeing the servicing of company and customer equipment, ensuring timely repairs, maintenance, and availability to meet customer needs. This position reports to the manager and is integral to the fast‑growing rental business across North America. • Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down) • Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required. • Orders parts in order to maintain adequate supplies. • Provides training and assistance to staff mechanics. • Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory. • Evaluates all equipment after repairs, maintenance or safety checks. • Documents equipment status before and after rental. • Handles customer complaints regarding equipment condition or operation. • Promote safety awareness • Perform quality control checks • Update, maintain and keep organized equipment service records • Create, update, close and bill work orders • File warranty claims in a timely fashion • Commission New Equipment • Order parts, return parts, and perform parts inventory • Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)

Key Responsibilities

• ▸repair management
• ▸work scheduling
• ▸parts ordering
• ▸staff training
• ▸vendor coordination
• ▸equipment evaluation

What You Bring

Qualified candidates will hold a valid driver’s license, possess extensive experience with self‑propelled platforms and lifts, and have strong knowledge of work planning, scheduling, and equipment safety. Additional requirements include planning and management experience, computer literacy, and experience in reporting and inventory management. • Shop foreman performance tool • Valid driver’s license • Extensive experience in the repair and maintenance of self-propelled platforms and lifts • Knowledge of work planning and scheduling and other supervisory activities • Strong understanding of equipment capabilities and safety requirements. • Clear perspective of maintenance and repair issues in the industry • Planning and management experience • Computer literacy • Reporting experience • Inventory management experience

Requirements

• ▸driver’s license
• ▸lift platforms
• ▸work planning
• ▸equipment safety
• ▸computer literacy
• ▸management experience

Benefits

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry, offering a vast fleet of pumps, scaffolding, construction tools, and more, backed by a friendly and knowledgeable staff. The company invests in its workforce with competitive benefits and extensive on‑the‑job training for eligible employees. The role demands physical activities such as bending, squatting, lifting 50 pounds or more, and working both indoors and outdoors as required. Sunbelt Rentals is an Equal Opportunity Employer and offers a base pay range of $61,551.00 – $73,092.05, dependent on factors like location, education, and experience. Full‑time employees receive a comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, volunteer time off, short‑ and long‑term disability, various insurance coverages, tuition reimbursement, an Employee Assistance Program, and length‑of‑service awards. Paid time off includes 12–25 vacation days based on tenure, 5 sick days, 6 holidays, 2 half‑day holidays, 2 floating holidays, an inclusion day, and a volunteer day. Sunbelt Rentals supports service members and encourages veterans to apply. With over 1,000 locations and a diversified product mix spanning construction, industrial, power, HVAC, and remediation services, the company emphasizes employee welfare, extensive training, career advancement, diversity, teamwork, and recognition for exceptional performance. • Work order chargeback • Tech paid hours vs. worked hour report

Work Environment

Field