Quanta Infrastructure Solutions Group
Providing integrated infrastructure solutions across multiple sectors to drive progress and innovation.
Senior IT Support Analyst
Senior IT Support Analyst handling end-user & engineering software support, cloud & system admin.
Job Highlights
About the Role
Technical duties include resolving recurring queries, optimizing workflows, and assisting colleagues with complex issues; administering and troubleshooting servers, Dell and Lenovo PCs, mobile devices, and VPN infrastructure; and installing, configuring, and maintaining engineering software with proper license and version control. Cloud responsibilities cover managing Intune for device and end‑user management and Azure for virtual machines, storage, and servers, as well as overseeing onboarding/off‑boarding, asset inventory, and hardware lifecycle refreshes. Strategically, the analyst advises colleagues, implements innovative solutions, and participates in long‑term project planning. The role leads the support team, establishes operational standards, and drives major IT modernization initiatives while serving as a trusted advisor to engineering and corporate groups, delivering support in person, remotely, or via video. • Troubleshoot and resolve end‑user technical issues while streamlining workflows. • Administer servers and network services, ensuring optimal performance and reliability. • Maintain Dell and Lenovo desktops, laptops, mobile devices, and VPN connectivity. • Install, configure, and manage engineering software licenses such as AutoCAD, Navisworks, and Inventor. • Oversee cloud environments using Intune for device management and Azure for VMs and storage. • Coordinate onboarding, off‑boarding, asset tracking, and hardware lifecycle refreshes. • Lead the IT support team, set service standards, and drive modernization projects. • Provide strategic IT advice to engineering and corporate stakeholders across multiple channels.
Key Responsibilities
- ▸server admin
- ▸network ops
- ▸hardware support
- ▸software licensing
- ▸cloud management
- ▸team lead
What You Bring
Candidates must have at least five years of corporate IT support experience, strong skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, Entra ID, VPNs, and ticketing platforms such as Jira or ServiceNow, and a proven record of managing engineering software licenses. Excellent troubleshooting, documentation, and communication abilities are required, along with a proactive, solution‑oriented mindset. A bachelor’s degree is preferred; CompTIA A+ is required and ITIL certification is a plus. • Demonstrate 5+ years of corporate IT support experience with expertise in AD, Microsoft 365, SCCM/Intune, Azure, and ticketing tools. • Hold CompTIA A+ certification; ITIL certification and a bachelor’s degree are preferred.
Requirements
- ▸5+ years
- ▸active directory
- ▸microsoft 365
- ▸azure
- ▸comptia a+
- ▸itil
Benefits
The position offers a competitive base salary with annual bonus potential, generous PTO and paid holidays, and a 401(k) plan with a substantial match. Comprehensive benefits include medical, dental, vision, and life insurance, and employees receive weekly pay for consistent, reliable compensation. QISG provides robust mentoring, career growth opportunities, and a commitment to employee development. • Receive competitive compensation, bonus eligibility, generous PTO, 401(k) match, and full health benefits. • Benefit from weekly pay and continuous mentoring and professional development programs.
Work Environment
Onsite