Heidelberg Materials North America
A leading supplier of construction materials, focusing on cement, concrete, aggregates, and innovative solutions.
Sr Customer Service Representative
Answer customer calls, support order entry, scheduling, and resolve issues.
Job Highlights
About the Role
The role operates within an office‑based, customer‑focused environment that involves regular interaction with internal departments, external partners, and customers. Occasional site visits or off‑site communication may be required to support operational needs. Daily responsibilities involve using computers, phone systems, and digital platforms to manage customer orders and inquiries. • Respond to customer calls with professionalism and accuracy. • Support order entry, scheduling, and product inquiries. • Resolve issues by coordinating with internal teams. • Maintain detailed and organized customer records. • Lead phone conversations confidently and guide customers.
Key Responsibilities
- ▸order entry
- ▸scheduling
- ▸issue resolution
- ▸record keeping
- ▸customer calls
- ▸digital platforms
What You Bring
Heidelberg Materials welcomes and encourages applications from people with disabilities, and accommodations may be available upon request for candidates participating in any part of the selection process. • Work well with others while performing independently. • Demonstrate strong attention to detail and task accuracy. • Stay composed and effective under pressure. • Communicate clearly, respectfully, and solution‑focused.
Requirements
- ▸teamwork
- ▸independence
- ▸detail‑oriented
- ▸composure
- ▸communication
- ▸inclusivity
Benefits
• Competitive base salary $62,640‑$75,160 with industry‑leading health, dental, and wellness benefits. • Pension plan with automatic company contributions, matching, and RRSP options. • Training, development, and career growth opportunities within a global organization. • Supportive and collaborative work environment.
Work Environment
Office Full-Time