Customer Service Representative I

About the Role

The Customer Service Representative I is an entry‑level position that provides front‑line support to AAON customers. The role focuses on responding to basic inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem‑solving. It serves as a foundational step for individuals beginning a career in HVAC customer service. In addition to the Customer Service Representative role, BASX is hiring Entry‑Level Assemblers to support production operations, providing a fast‑paced assembly line experience across multiple trade skills. • Respond to routine customer inquiries via phone, email, or chat. • Process orders, returns, and basic service requests. • Maintain accurate customer records and documentation. • Escalate complex issues to higher‑level representatives or supervisors. • Coordinate with internal departments to meet customer needs. • Provide product and service information based on standard guidelines. • Follow established procedures and scripts for common issues.

Key Responsibilities

• ▸customer inquiries
• ▸order processing
• ▸record keeping
• ▸issue escalation
• ▸internal coordination
• ▸product info

What You Bring

Applicants must have at least a high school diploma or GED. Basic knowledge of customer‑service principles, strong verbal and written communication skills, and the ability to learn CRM and ERP systems are required; a basic understanding of HVAC products is a plus. The position demands sustained attention to detail, multitasking, and clear communication, and requires the ability to sit for extended periods while using a computer and phone system. Work is performed in an office‑based or hybrid setting within a fast‑paced, team‑oriented environment, with occasional exposure to warehouse or production areas for training. • Basic knowledge of customer‑service principles and practices. • Strong verbal and written communication skills. • Ability to learn and use CRM and ERP systems. • Basic understanding of HVAC products (a plus).

Requirements

• ▸customer service
• ▸communication
• ▸crm/erp
• ▸hvac
• ▸high school
• ▸detail‑oriented

Benefits

The company offers a dynamic, fast‑paced, and fun work environment with flexible shift schedules and generous benefits, including medical, dental, vision, short‑ and long‑term disability, a 401(k) and an HSA with a 175 % employer match. Prospective team members are encouraged to bring passion for ingenuity, perseverance, pride, and a love for innovation that makes their work matter. AAON provides competitive compensation ranging from $15.71 to $23.56 per hour, along with a robust benefits package that includes tuition reimbursement, paid time off and holidays, healthcare insurance, a health‑savings account with a high employer match, profit sharing or annual incentive bonuses, and a premium 401(k) plan. • Tuition reimbursement. • Paid time off and paid holidays. • Healthcare insurance and Health Savings Account with 175 % employer match. • 401(k) plan with premium options and profit‑sharing/annual incentive bonus. • Short‑ and long‑term disability coverage. • Competitive hourly pay ($15.71–$23.56).

Work Environment

Office Full-Time