Service Manager III

About the Role

As a hands‑on leader you will inspire your team to excel in service, maintenance, and customer care, modeling trust, accountability, and support. You will proactively plan maintenance, repairs, and resource allocation to keep the property running ahead of the curve. Clear, transparent communication with residents, staff, and cross‑functional departments will be essential to maintain efficiency and resident satisfaction. • Lead and mentor a service team to deliver high‑quality maintenance and resident support. • Proactively plan and execute property maintenance, repairs, and resource allocation. • Serve as primary communication hub for residents, staff, and cross‑functional departments. • Manage work orders, schedules, inventory, budgets, and accurate record‑keeping. • Uphold professional standards and foster ongoing team development.

Key Responsibilities

• ▸team leadership
• ▸maintenance planning
• ▸resident communication
• ▸work order management
• ▸inventory control
• ▸budget oversight

What You Bring

Your strong organizational and administrative skills will be applied to managing work orders, schedules, inventory, budgets, and accurate records, keeping operations well‑organized and aligned with excellence goals. You will take pride in delivering professional maintenance and nurturing team development. The ideal candidate has proven leadership experience in service or maintenance, preferably within a large residential setting, strong problem‑solving abilities, and excellent communication skills for both team leadership and resident engagement. Exceptional organizational talent, the ability to prioritize multiple tasks, and a passion for outstanding customer service are required. Required qualifications include a valid driver’s license, residence within a 30‑minute commute, and preferably HVAC/EPA/CFC certification. Candidates must have five or more years of managerial experience at an apartment community of 500 units or more. • Minimum 5 years of management experience in a 500‑unit+ apartment community. • Valid driver’s license and residence within a 30‑minute commute. • Preferred HVAC/EPA/CFC certification.

Requirements

• ▸5+ years
• ▸driver's license
• ▸hvac cert
• ▸leadership
• ▸problem solving
• ▸customer service

Benefits

Compensation ranges from $26.00 to $30.00 per hour, with up to 100 % rent discount, shared renewal commissions paid monthly, a $300 quarterly Morgan Essentials stipend, $15 per day on‑call appreciation pay, and referral bonuses up to $750. Benefits include medical, dental, vision, life/AD&D, disability, 401(k) with company match, generous paid time off, tuition reimbursement, and additional employee discounts. • Compensation: $26‑$30 hourly, up to 100% rent discount, on‑call pay, referral bonuses, and quarterly Morgan Essentials stipend. • Comprehensive benefits: medical, dental, vision, 401(k) match, PTO, tuition reimbursement, and additional employee discounts.

Work Environment

Field