Inside Sales Manager - Great Lakes Area

About the Role

In this position, the manager drives revenue by selling WM services using inside‑sales tactics and by developing and executing sales and marketing programs that meet current and future customer needs. The manager also provides guidance and direction to Inside Sales Team members to ensure consistent performance. Key duties include reinforcing corporate sales strategy, maintaining high customer satisfaction, and collaborating with the Market Area Sales Manager to resolve unique issues. The manager supervises daily activities, sets and monitors call‑activity goals, forecasts staffing needs, recruits qualified candidates, and delivers both formal training and informal coaching. Additionally, the manager ensures accurate customer records, supports pricing and service strategies, and works with the Area Sales Manager to develop upsell and cross‑sell initiatives. The role entails direct supervision of twelve full‑time employees, including Account Executives and a Program Manager, ensuring they meet performance expectations. The manager provides ongoing feedback, coaching, and performance assessments to foster team growth. • Lead and coach a 12‑person Inside Sales team in the Great Lakes Area. • Implement sales strategies to generate revenue, upsell, and cross‑sell WM services. • Maintain high customer satisfaction and resolve unique issues with the Market Area Sales Manager. • Supervise daily sales activities, set call‑activity goals, and monitor performance. • Forecast staffing needs, recruit qualified candidates, and provide ongoing training and coaching. • Ensure accurate maintenance of customer records, contracts, and service documentation. • Collaborate with the Area Sales Manager to develop pricing, service, and upsell strategies.

Key Responsibilities

• ▸team coaching
• ▸sales forecast
• ▸record management
• ▸pricing strategy
• ▸upsell strategy
• ▸revenue generation

What You Bring

The Inside Sales Manager will lead the inside sales team for the Great Lakes Area (GLA) from Plymouth, MI. The role is hybrid, combining work‑from‑home and office days, and candidates must reside locally and be prepared to attend the office as needed. Prior management or supervisory experience is preferred. Candidates must hold an accredited Bachelor’s degree—or an equivalent combination of a high school diploma/GED with at least four years of relevant experience. Required experience includes three years of B2B sales management, three additional years in direct B2B sales, and a proven record of success in Level 4‑6 sales positions. WM is an equal‑opportunity employer in the United States and Canada, providing accommodations throughout the hiring process. The role may require a REAL ID or TSA‑approved alternative for air travel or federal‑property access. • Require an accredited Bachelor’s degree (or equivalent) and at least four years of relevant experience. • Must have three years of B2B sales management and three years of direct B2B sales experience with proven Level 4‑6 sales success.

Requirements

• ▸bachelor’s
• ▸b2b sales
• ▸management
• ▸level 4‑6
• ▸hybrid
• ▸real id

Benefits

The position combines remote work with time in a professional office environment, requiring standard office equipment such as computers, phones, and copy machines. Reasonable accommodations are available for individuals with disabilities. WM offers a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a Stock Purchase Plan, 401(k) matching, and paid vacation, holidays, and personal days. Benefits may vary by site. WM values a people‑first culture, investing in employee growth, offering stable employment, and committing to a sustainable future. The company encourages engagement activities and resources that support work‑life balance. • Offer competitive compensation including medical, dental, vision, life, short‑term disability, Stock Purchase Plan, 401(k) match, and paid time off.

Work Environment

Hybrid