Jll
JLL provides professional services in real estate and investment management worldwide.
Technical Services Manager
Manage on-site engineering teams, ensuring safety, performance and client service.
Job Highlights
About the Role
The Technical Services Manager role, classified at a management level, is based on‑site in London and reports internally to the Engineering Services Director. The position provides tactical operational leadership to on‑site engineering teams, ensuring day‑to‑day management, contractual compliance, and continuous improvement in productivity, delivery efficiency, and service quality. Key operational duties include overseeing daily engineering activities, setting team priorities, driving performance improvements, and supporting the implementation of management information systems. The manager also guarantees 100 % health and safety compliance, manages audits, toolbox talks, tool checks, and equipment calibration, and ensures all mandatory training is completed. • Oversee daily engineering operations and coordinate cross‑departmental work. • Set team priorities, drive performance improvements, and implement management information systems. • Ensure 100 % health and safety compliance, manage audits, toolbox talks, and equipment calibration. • Conduct monthly performance reviews, coach supervisors, and promote professional development. • Recognize and reward team contributions while fostering a “drive for change” culture. • Maintain high customer service standards, adhere to contract SLAs and KPIs, and communicate transparently with stakeholders. • Identify and execute continuous improvement initiatives and innovate management practices. • Provide advisory support to the Engineering Services Director on technical and operational issues.
Key Responsibilities
- ▸engineering ops
- ▸mis implementation
- ▸safety compliance
- ▸audit management
- ▸continuous improvement
- ▸customer service
What You Bring
The role emphasizes strong leadership by coaching supervisors, conducting monthly performance reviews, encouraging professional development, and recognizing team achievements. It also requires a service‑focused mindset, effective stakeholder communication, adherence to contract SLAs and KPIs, and the ability to innovate processes and manage improvement initiatives. Candidates must have demonstrated experience in a similar technical management role, relevant engineering qualifications, and proven ability to build positive relationships with teams and stakeholders. Required competencies include excellent communication, resourcefulness, diplomatic handling of sensitive issues, self‑motivation, and the capacity to maintain focus under pressure, alongside a strong service orientation and commitment to excellence. • Require proven experience in technical management, relevant engineering qualifications, and strong stakeholder relationship skills. • Expect excellent interpersonal, written, and verbal communication, resourcefulness, and diplomatic handling of sensitive information. • Demonstrate self‑motivation, teamwork, resilience under pressure, and a strong service orientation.
Requirements
- ▸technical management
- ▸engineering qualification
- ▸stakeholder management
- ▸communication
- ▸leadership
- ▸service orientation
Work Environment
Onsite