Iso New England Inc.
Independent non‑profit regional transmission organization operating New England’s bulk electric grid and wholesale markets.
Infrastructure Operations Manager
Lead infrastructure ops, managing teams, projects, and compliance for ISO New England.
Job Highlights
About the Role
• Partner with IT leadership to align infrastructure capabilities with organizational goals and strategy. • Champion process improvements that enhance system reliability, performance and sustainability, enhancing/creating documentation as appropriate. • Identity emerging technologies and develop strategies to modernize and future-proof the Reliability Infrastructure, fostering growth in areas of technical proficiency, problem-solving and leadership skills. • Conduct regular performance evaluations, providing constructive feedback and setting development goals for team members. • Ensure high availability, performance and scalability across all environments, addressing issues and implementing improvements as needed, covering Windows Server, Red Hat Enterprise Linux, (Nutanix) Virtualization and Storage platforms. • Define, track and report on Key Performance Indicators (KPIs) for service delivery, system performance operational efficiency. • Manage automation and monitoring efforts for improved visibility and responses to operational and compliance requirements. • Monitor and manage team workload, balancing immediate operational needs with long-term project goals. Projects are to be managed from concept to completion, ensuring delivery on time, within scope and on budget. • Ensure all activities comply with NERC CIP regulations. • Conduct security risk assessments and develop strategies to mitigate identified risks.
Key Responsibilities
- ▸high availability
- ▸automation
- ▸monitoring
- ▸project management
- ▸kpi reporting
- ▸compliance
What You Bring
• Experience managing budgets, timelines, hardware/software lifecycle and performance metrics. • Exposure to Nutanix and managing virtualization platforms including lifecycle management and configurations • Understanding of compliance requirements in an IT environment (e.g., NERC CIP, SOC1, SOC2, etc.) • Bachelor’s degree in Information Technology, Computer Science or a related field, or equivalent work experience. • Demonstrated ability to lead high-performing teams and manage complex technical projects. • 8+ years of progressively responsible experience in Infrastructure technologies, including at least 3 years in a leadership or managerial capacity. • Advanced knowledge of Windows Server 2019+ (Active Directory, Group Policy, clustering, etc.), and/or Red Hat Enterprise Linux 8+ (CLI, IAM, Storage Management, Ansible) • Strong communication, problem-solving and stakeholder management skills • Solid understanding of networking, virtualization and security best practices. • Proven success implementing/managing automation frameworks (e.g. PowerShell, Ansible, Terraform). • Demonstrate sound critical thinking by analyzing and resolving moderate to high infrastructure-related incidents, providing root cause analysis (RCA) and documented resolution steps.
Requirements
- ▸nutanix
- ▸ansible
- ▸terraform
- ▸windows server
- ▸bachelor's
- ▸leadership
Benefits
• Wellness programs, including an onsite gym • Enhanced 401(k) and financial planning support • Robust benefits package, including: • A stable, mission-driven workplace where your impact truly matters • Flexible work hours • Competitive compensation with a base salary + performance bonus • Hybrid work environment (2 days/week onsite) • Distance-based relocation assistance available • Free coffee at our onsite café • Tuition reimbursement and professional development
Work Environment
Hybrid