Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Technical Support Specialist L1 – Security Products
Provide phone support, troubleshoot, and resolve issues for security intrusion products.
Job Highlights
About the Role
The Technical Support Specialist, based in Orem, Utah, will handle daily customer calls, resolve hardware and software issues within SLA targets, and support the full range of intrusion products. Responsibilities include providing feedback to customers, colleagues, and managers, contributing to product evaluation, and collaborating with the R&D organization as a key member of the NA Technical Support Team. • Provide telephone support for Qolsys, DSC, Sur‑Gard and C24 intrusion products, meeting SLA targets • Troubleshoot hardware and software issues, document feedback, and assist R&D improvements
Key Responsibilities
- ▸phone support
- ▸issue troubleshooting
- ▸hardware support
- ▸software support
- ▸feedback documentation
- ▸r&d collaboration
What You Bring
• Required: strong technical background or associate degree, IT‑savvy, strong troubleshooting and communication skills • Preferred: prior technical support experience, knowledge of electronic security, networking concepts, and fluency in French or Spanish
Requirements
- ▸associate degree
- ▸it-savvy
- ▸troubleshooting
- ▸technical support
- ▸electronic security
- ▸networking
Benefits
Employees receive competitive pay, paid vacation, holidays, and sick time, along with a comprehensive benefits package—including pension, medical, dental, and vision care—effective from day one. Additional incentives such as labour and material commission on tech sales and extensive product and cross‑training resources further enhance the compensation offering. The role offers a salary range of $52,000 to $66,000, determined by education, experience, and market data, with a competitive benefits package. Johnson Controls is an equal‑opportunity employer that may use AI tools in the hiring process, provides accommodations for applicants with disabilities, and emphasizes fair and inclusive hiring practices. • Competitive salary with commission on tech sales • Paid vacation, holidays, sick time; comprehensive benefits from day one (pension, medical, dental, vision) • Extensive product training and cross‑training resources • Flexible Monday‑Friday shift (8 am–8 pm EST) to support all markets
Work Environment
Field