Workplace and Reception Lead

About the Role

The Workplace and Reception Lead is a pivotal member of the Corporate Services team, serving as the first point of contact for the front‑of‑house operations. This role ensures a seamless, welcoming, and professional experience for all visitors and aligns with the high standards expected by JLL and its clients. Key duties include greeting visitors, notifying hosts of arrivals, coordinating with lobby staff and catering teams, and handling inbound and outbound calls. The lead also manages guest services for client‑facing meeting rooms and event spaces that accommodate up to 200 people. Responsibility for conference room management involves proactively handling bookings, resolving scheduling conflicts via the EMS/Book‑It system, generating daily reports, and conducting room inspections. Any issues identified are logged as Corrigo or SNOW tickets and followed through to resolution. People management tasks cover planning team leave, arranging coverage for absences, coaching reception staff, and developing training programs to ensure excellent customer service. Performance metrics are monitored to maintain alignment with client expectations. Administrative responsibilities include creating standard operating procedures, facilitating smooth team collaboration, managing facilities tickets, overseeing courier and print services, monitoring stationery and confidential waste, and handling security and access reports. The lead also collaborates with cleaning, BMO, and concierge services to address escalations. • Welcome visitors, notify hosts, and coordinate with lobby and catering teams. • Handle internal and external calls, providing best‑in‑class client support. • Manage conference room bookings, resolve conflicts, and generate daily reports. • Perform daily room inspections and log facility issues for resolution. • Maintain subscription services and keep reception areas clean and tidy. • Plan team leave, arrange cover, and coach reception staff to enhance service delivery. • Monitor performance metrics to ensure alignment with client standards. • Develop standard operating procedures and streamline team operations. • Create and track facilities management tickets, reporting issues promptly. • Oversee courier, print, stationery, confidential waste, and security requests. • Collaborate with clients to improve front‑of‑house services and support events.

Key Responsibilities

• ▸visitor reception
• ▸client support
• ▸room booking
• ▸ticket management
• ▸metrics monitoring
• ▸sop development

What You Bring

Ideal candidates possess a strong attention to detail, excellent customer service and communication skills, and a professional demeanor. Experience in financial services, 4‑5 star hotel reception, or corporate front‑of‑house roles is preferred, along with proficiency in MS Office and familiarity with facility support services. • Require high attention to detail, strong customer service, and excellent communication. • Prefer experience in finance, 4‑5 star hotel, or corporate reception roles. • Proficient in MS Office and familiar with facility support services. • Able to work under pressure, demonstrate empathy, and solve problems creatively. • On‑site location in Singapore; background check required.

Requirements

• ▸detail‑oriented
• ▸customer service
• ▸communication
• ▸ms office
• ▸finance
• ▸facility support

Work Environment

Office Full-Time