HVAC Equipment Commissioning Manager

About the Role

The Equipment Commissioning Manager (EqCM) supports the Equipment North America organization on startup, warranty, and service coordination, reporting initially to the Regional Service Manager and later to the Branch Service Manager while being accountable to the HVAC Equipment Operations Manager. The EqCM serves as the single point of contact for all service scope matters within equipment contracts and interfaces directly with customers. In this role the EqCM will manage service estimates, custom quotes, technician training, warranty verification, and the introduction of Connected Service capabilities, while coordinating schedules, asset records, and documentation to ensure successful equipment startups and warranty certification. • Support EqNA sales during project estimates by determining service type and need for a Service Mechanical project. • Provide custom quotes for service items outside the PCAT policy. • Verify branch technicians are trained for identified equipment and coordinate training with the Truck Based Service Manager. • Attend RTO meetings for complex or PSA projects and flag service/warranty scope concerns. • Validate PSA details with SAE/Agent Project Owner and supply required documentation. • Conduct weekly service turnover meetings with SAEs and BOM to coordinate and monitor service scopes. • Introduce Connected Service capabilities to customers. • Coordinate directly with EqNA customers for scheduled work and schedule changes. • Verify asset records in NxGen and ensure correct site assignment with CRC and SAE. • Manage FOB Destination deliveries and communicate updates to SAE and the customer. • Confirm warranty information in Warranty Navigator and resolve discrepancies with SAE and Warranty Admin. • Monitor Long‑Term Storage requirements and coordinate with SAE and the customer. • Promote use of Pronto Forms for pre‑startup checklists and technician documentation. • Ensure equipment startup is completed, resolve issues, and provide startup documentation to the customer. • Enter startup dates in NxGen, register equipment in Warranty Navigator, and provide warranty certification. • Ensure all service requests are invoiced promptly upon scope completion. • Act as first point of contact for warranty requests, dispatch technicians, and file claims with CRC and WSC. • Escalate and resolve issues hindering warranty work, including parts and resource availability, and collaborate with technical support to accelerate cash collections. • Facilitate technical support for EqNA customers as needed.

Key Responsibilities

• ▸service estimates
• ▸custom quotes
• ▸technician training
• ▸warranty verification
• ▸connected service
• ▸asset management

What You Bring

The position requires at least ten years of industry experience or a technical engineering or construction degree, strong proficiency with Microsoft Office and Adobe Writer, excellent communication and interpersonal skills, and the ability to manage multiple projects with attention to detail. Preferred qualifications include a BA in Engineering or Construction, HVAC equipment knowledge, and advanced MS Office expertise. • 10+ years of industry experience or a technical engineering/construction degree. • Proficiency with Microsoft Office (Word, Excel, Outlook), Adobe Writer, and Windows OS. • Ability to work independently and collaboratively in a team. • Excellent verbal and written communication skills. • Strong interpersonal, collaborative, and conflict‑resolution abilities. • Capability to represent Johnson Controls positively and communicate across technical levels. • Demonstrated skill in managing multiple projects with professionalism and persistence. • Strong organizational skills and attention to detail. • BA degree in Engineering or Construction (preferred). • HVAC equipment knowledge (preferred). • Proficiency with MS Office Suite (preferred).

Requirements

• ▸10+ years
• ▸engineering degree
• ▸ms office
• ▸adobe writer
• ▸hvac knowledge
• ▸project management

Benefits

Employees receive a competitive base salary, comprehensive bonus program, three weeks of paid vacation, holidays, sick time, and three PTO days per year, along with a benefits package that includes 401(k), medical, dental, and vision coverage from day one. Additional perks include extensive product and cross‑training opportunities, a collaborative team environment, a Zero Harm safety policy, scheduling support, and employee discount programs. The salary range for this role is $89,000 to $131,000, determined by education, experience, and market data, and the position includes a competitive benefits package. Johnson Controls is an equal employment opportunity and affirmative action employer, providing accommodations for applicants with disabilities.

Work Environment

Field