Hitachi Energy Ireland Limited
Providing innovative energy solutions for a sustainable, electrified future.
Global E-Commerce Platform & Sales Operations Specialist
Support global e‑commerce platform operations, bridge business‑IT, manage issues and improvements.
Job Highlights
About the Role
The specialist will link business stakeholders with IT, ensuring that the new global e‑commerce and quotation solution aligns with operational goals and delivers value across regions. • Support day‑to‑day operations of the global e‑commerce and quotation platform. • Serve as the first escalation point for users across countries for platform issues and inquiries. • Translate business requirements into technical specifications and vice‑versa. • Maintain end‑to‑end process knowledge, train users, and promote platform adoption. • Ensure seamless integration with SAP and other systems, troubleshooting interface problems. • Collaborate with IT, product owners, and global/regional sales teams to drive continuous improvement. • Coordinate testing, manage minor releases and bug fixes, and provide release sign‑off. • Define, monitor, and report key performance indicators for platform performance and enhancements. • Ensure compliance with all relevant external and internal regulations, procedures, and guidelines. • Uphold Hitachi Energy’s core values of safety and integrity in all activities.
Key Responsibilities
- ▸platform support
- ▸user escalation
- ▸spec translation
- ▸sap integration
- ▸release management
- ▸kpi reporting
What You Bring
• Hold a bachelor’s degree in Business Administration, Information Systems or a related discipline (or equivalent experience). • Possess 5+ years of experience in sales operations, e‑commerce or a similar function. • Demonstrate a strong service mindset, listening to stakeholders and delivering high‑quality solutions promptly. • Experience with complex SAP‑connected system integrations and interfaces. • Background in testing coordination, UAT or release management; hands‑on SAP knowledge a plus. • Proven stakeholder‑management skills across global business leaders and partners, with clear communication between business and IT. • Strong analytical abilities, technical affinity, and rapid learning of complex systems. • Hands‑on, structured, problem‑solving approach. • Excellent written and verbal English communication skills.
Requirements
- ▸bachelor's
- ▸5+ years
- ▸sap integration
- ▸uat
- ▸stakeholder mgmt
- ▸analytical
Benefits
Qualified candidates with a disability may request reasonable accommodations during the application process by completing the online inquiry form.
Work Environment
Remote