Water Leak Technician

About the Role

As a Water Leak Technician you will safely carry out both reactive and proactive work on refrigeration‑based condensate pipework, responding first‑line to logged leaks, locating sources, repairing or replacing faulty pipework and components, clearing blockages, and maintaining internal drainage systems, drop‑down pipework and dairy pump trays where needed. You will diagnose equipment faults, provide effective solutions or escalate issues, ensure jobs are completed within SLA timeframes, meet all KPI targets, and adhere to Arcus health and safety procedures and client site requirements. • Perform reactive and proactive water‑leak repairs on refrigeration pipework. • Identify leak sources, replace faulty components, and clear blockages. • Maintain internal drainage systems, drop‑down pipework, and pump trays. • Diagnose equipment faults, implement solutions or escalate as needed. • Complete jobs within SLA timeframes, meet KPI targets, and follow health & safety standards. • Plan routes, prioritise aged work orders, and aim for first‑time‑fix outcomes. • Work night shifts (45 hrs/week) and participate in on‑call rota rotations. • Use IT tools, apps, and email for job management and communication.

Key Responsibilities

• ▸leak repairs
• ▸pipework maintenance
• ▸fault diagnosis
• ▸sla compliance
• ▸route planning
• ▸it tools

What You Bring

The role requires the ability to plan routes, manage a daily workload, and prioritise aged work orders to achieve a first‑time‑fix ethic. Candidates should have basic plumbing experience (water‑leak or drainage work advantageous), basic electrical knowledge is desirable, and hold a full UK driving licence. IT competence with apps and email is essential, as is the ability to work night shifts, Monday‑Friday for 45 hours per week, with on‑call rota assignments (1‑4 or 1‑8) as demand dictates. • Hold a full UK driving licence and possess basic plumbing knowledge (water‑leak or drainage experience preferred).

Requirements

• ▸uk licence
• ▸basic plumbing
• ▸basic electrical
• ▸it apps
• ▸route planning
• ▸night shifts

Benefits

Arcus FM is recruiting a permanent night‑shift Water Leak Technician to deliver reactive and proactive water‑leak solutions on refrigeration equipment and pipework across client stores in Central, North and East London. The role offers a salary of £29,552 per year plus a night‑shift allowance of £3,595, and provides a company van (available for personal use from day one) with a fuel card, as well as a smartphone, tools, uniform and PPE. You will join a friendly, dynamic team committed to continuous improvement and high‑quality service. Employees benefit from a discretionary bonus scheme of up to 4 % based on target achievement, 25 days of annual leave plus bank holidays, and a matched pension contribution of 4.5 % (up to 6 %). Additional perks include a health cash plan and life assurance, a Cycle‑to‑Work scheme, discount vouchers, a ‘Refer a Friend’ reward, funded training sponsorship, and access to Arcus’s state‑of‑the‑art training academy. Arcus places a strong emphasis on individual development, offering industry‑leading learning and development opportunities through its national training academy in Stevenage. An in‑house team of experienced technical trainers provides up‑skilling and cross‑skilling for the mobile engineering team, ensuring significant investment in safety and technical training to maintain self‑delivery capability.

Work Environment

Field