Process Designer and Analyst

About the Role

In this design‑plus‑strategy position, you will both zoom out to understand the entire support ecosystem and get hands‑on with process mapping, experimentation frameworks, change‑management, and adoption playbooks. You will partner with the AI/IA Solutions Engineer to co‑create future‑state workflows that blend human expertise with AI assistance, develop reusable process templates, and ensure global scalability and employee efficiency. Your responsibilities also include leading experimentation cycles, defining success criteria, conducting deep‑dive validation sessions, and facilitating working groups and design reviews to keep stakeholders aligned. You will coordinate global change‑management efforts, produce enablement guides and rollout kits, and track adoption and impact metrics to communicate value to leadership and support business‑case development. • Map, analyze, and redesign CTS operational workflows to embed AI/IA solutions. • Co‑create future‑state workflows with the AI/IA Solutions Engineer ensuring global scalability and human‑AI collaboration. • Develop reusable AI‑enhanced process templates and workflow standards across teams. • Lead experimentation cycles (hypothesis, test, measure, decide) and define success criteria for pilots. • Conduct deep‑dive sessions with teams to validate prototypes, capture corner cases, and guide iteration. • Facilitate working groups, design reviews, and experiment check‑ins to keep stakeholders informed. • Coordinate global change‑management activities, producing enablement guides, communication plans, and adoption playbooks. • Track adoption, usage, and impact metrics; create insights for leadership and support business cases for scaling.

Key Responsibilities

• ▸process mapping
• ▸workflow design
• ▸template development
• ▸experimentation
• ▸change management
• ▸metrics tracking

What You Bring

The ideal candidate brings at least five years of experience in customer support operations, service design, digital transformation, or process optimization, along with strong technical aptitude for early‑stage tool adoption. You should have a proven track record of running structured experiments, expertise in process modeling, the ability to lead cross‑functional initiatives across regions, and solid analytical skills to turn feedback into actionable insights. Experience implementing change‑management at scale and comfort working in fast‑moving, ambiguous environments are also required. • 5+ years experience in customer support operations, service design, digital transformation, or process optimization. • Strong technical aptitude with early adoption of new tools and technologies. • Proven experience running structured experiments or pilots (hypothesis → test → measure → iterate). • Expertise in process modeling and translating complex processes into clear, sequenced workflows. • Demonstrated ability to lead cross‑functional initiatives across multiple regions. • Analytical skills to synthesize feedback, adoption metrics, and friction points into actionable insights. • Experience implementing change‑management practices at scale. • Comfortable working in ambiguous, fast‑moving environments with evolving processes and technologies.

Requirements

• ▸5+ years
• ▸technical aptitude
• ▸structured experiments
• ▸process modeling
• ▸cross‑functional
• ▸analytical

Benefits

Autodesk prides itself on a culture of innovation, sustainability, and inclusivity, empowering employees to create a better world through cutting‑edge software. The company offers comprehensive health, financial, and wellness benefits, a competitive compensation package with a base salary range of $81,000 to $145,200 for U.S. roles, and additional cash bonuses, stock grants, and other incentives.

Work Environment

Hybrid