Jll
JLL provides professional services in real estate and investment management worldwide.
Assistant Manager, Soft Services
Coordinate and manage soft services like cleaning, landscaping, and vendor oversight for facilities.
Job Highlights
About the Role
The Assistant Manager – Soft Services Work Dynamics role focuses on prioritising facilities needs and delivering high‑quality housekeeping services while coordinating with site vendors for landscaping, pest control, cleaning, and related tasks. The role also supports the team on assigned projects and provides backup as required. Key responsibilities include managing daily property rounds, maintaining and sharing performance reports, organising vendor meetings, handling customer queries, mentoring vendor staff, improving procedures for cost‑effective service delivery, and overseeing documentation of policies. Additional duties involve planning and assigning work, supervising landscaping, briefing staff on duties, implementing checklists, ensuring staff presentation and cleaning standards, keeping storage areas orderly, and collecting customer feedback. • Take daily property rounds and coordinate cleaning issue resolution. • Maintain daily and monthly reports (DMR, MMR) and share with managers and clients. • Schedule weekly vendor meetings to discuss operational issues. • Prepare monthly attendance summaries for payroll. • Investigate and resolve customer queries; escalate when necessary. • Develop and mentor new and subordinate vendor staff. • Improve and monitor procedures for cost‑effective, efficient services. • Document standard policies and procedures. • Plan, schedule, inspect, and assign work to supervisors and teams. • Manage landscaping and gardening activities. • Brief staff regularly on duties, areas, and special instructions. • Create and implement checklists according to prescribed formats. • Ensure housekeeping staff maintain a professional appearance. • Monitor cleaning standards to preserve surface longevity. • Keep janitor closets and storage areas neat and orderly. • Collect customer feedback and assess satisfaction levels.
Key Responsibilities
- ▸property rounds
- ▸performance reports
- ▸vendor meetings
- ▸work scheduling
- ▸checklists
- ▸customer feedback
What You Bring
The ideal candidate holds a degree or diploma in hotel or building management, with 3–5 years of facilities management experience, strong knowledge of occupational safety, and proven team‑management skills. Excellent customer service focus, strong PC literacy, analytical ability, and experience with continuous improvement and client reporting are also required.
Requirements
- ▸hotel management
- ▸facilities management
- ▸occupational safety
- ▸team management
- ▸pc literacy
- ▸customer service
Benefits
JLL offers an inclusive, entrepreneurial environment with a Total Rewards Program, competitive compensation, and comprehensive benefits. The position is based on‑site in Jaipur, Rajasthan, with a scheduled 48‑hour work week. Applicants are encouraged to apply even if they do not meet every requirement. JLL uses AI to match candidates with opportunities and adheres to a strict privacy policy. The company is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities.
Work Environment
Onsite