Happyco
A real‑time property operations platform digitizing inspections, maintenance, leasing and asset workflows
Senior Product Manager
Own and scale HappyCo’s communications platform, after‑hours workflow, and work order system.
Job Highlights
About the Role
The Senior Product Manager will own the Communications Platform and Work Orders, the operational backbone that connects residents, agents, technicians, and property teams across HappyCo’s ecosystem. Reporting to AI Strategy, the role will architect scalable call‑management and messaging experiences, partner with vendors like Bandwidth and Twilio, and guide migration toward Messaging‑as‑a‑Service capabilities.
Key Responsibilities
- ▸communications platform
- ▸work orders
- ▸call management
- ▸messaging services
- ▸vendor partnerships
- ▸maas migration
What You Bring
Success is measured by faster call resolution, reliable messaging, efficient work‑order throughput, and improved after‑hours coverage, directly impacting resident experience and property‑level economics. • 7+ years of product management experience owning high‑impact, technically complex platforms. • Strong judgment, prioritization, and technical fluency for integrations, reliability, and migrations. • Proven ability to lead cross‑functional teams and drive execution in ambiguous environments. • Experience with B2B communications, messaging, or workflow‑heavy platforms and vendor partnerships. • Ability to deliver platform decisions that improve uptime, latency, compliance, and customer trust.
Requirements
- ▸product management
- ▸7+ years
- ▸technical fluency
- ▸cross-functional
- ▸b2b messaging
- ▸uptime
Benefits
HappyCo is a values‑driven, flexible, and supportive culture where people can grow their careers without ego or politics. The company builds mobile and cloud solutions for real‑time property data, serving millions of units nationwide. • Work‑from‑anywhere flexibility with a remote‑first culture. • Unlimited vacation, generous paid parental leave, and competitive equity compensation. • Monthly stipends for wellness and home‑office expenses.
Work Environment
Office Full-Time