Rydon
A multi-disciplinary construction company providing a range of building, infrastructure, and maintenance services.
Customer Service Advisor
Support hospital repairs helpdesk with calls, scheduling, admin and reporting.
Job Highlights
About the Role
In this role you will be part of a small team operating the hospital repairs helpdesk, handling calls from clients, contractors and operational staff, entering repair requests and generating reports. You will liaise closely with engineers and contractors, allocate work, store documentation and respond to maintenance queries by phone and email, ensuring KPIs and SLAs are met. • Monitor outstanding repair calls within the helpdesk. • Take calls from the general public seeking guidance on hospital appointments. • Plan daily work schedules for site engineers. • Ensure effective communication between the operational team and the client. • Order materials required by engineers, liaising with suppliers and contractors. • Provide additional administration and support to team members and managers. • Assist in compiling reports, monitoring compliance and escalating concerns.
Key Responsibilities
- ▸helpdesk
- ▸repair requests
- ▸material ordering
- ▸schedule planning
- ▸report generation
- ▸client liaison
What You Bring
The successful candidate will have prior customer service or helpdesk experience, ideally within a maintenance environment, though this is not essential. Excellent telephone and written communication skills, a can‑do attitude, teamwork orientation, and proficiency in Microsoft Word and Excel are required. If you meet these criteria, you are strongly encouraged to apply.
Requirements
- ▸customer service
- ▸helpdesk
- ▸word
- ▸excel
- ▸communication
- ▸teamwork
Benefits
The package includes a competitive salary of £23,625 per annum (based on part‑time hours), 25 days of annual leave plus a holiday purchase scheme, a 4 % contributory pension, and flexible benefits such as Critical Illness cover, DenPlan and Cycle‑to‑Work schemes. Additional perks comprise an employee referral cash reward, eyecare vouchers, free flu vaccinations, a Health Cash Plan, 24/7 EAP service, wellbeing and mental‑health champions, an employee discount scheme, and clear pathways for career progression. • Competitive starting salary of £23,625 per annum (34 hrs/week). • 25 days annual holiday entitlement plus holiday purchase scheme (up to 5 extra days). • 4 % contributory pension scheme. • Flexible benefits including Critical Illness, DenPlan and Cycle‑to‑Work schemes. • Employee referral cash reward. • Eyecare vouchers and free flu vaccinations. • Health Cash Plan to spread the cost of essential healthcare. • 24/7 Employee Assistance Programme (EAP) for advice, counselling and support. • Wellbeing and mental‑health champions available at work. • Employee discount scheme covering insurance, lifestyle goods and services. • Opportunities for career progression across the business.
Work Environment
Onsite