White Cap
A leading provider of construction and building materials, delivering comprehensive solutions.
Lead Counter Sales Associate
Deliver sales, order handling, customer service and staff training at White Cap.
Job Highlights
About the Role
The Lead Counter Sales Associate demonstrates exceptional customer service to walk‑in, phone, and will‑call customers, processes orders, arranges deliveries, and updates customers on order status. This role serves as the point of contact for escalation issues, provides training and support to new counter staff, and acts as a liaison between supervisors and customers. The associate ensures purchase orders are completed, keeps merchandise displays stocked and clean, and upsells related products and promotions. Additional duties are performed as assigned. • Provide exceptional customer service to walk‑in, phone, and will‑call customers • Process product orders, arrange deliveries, and communicate order status • Serve as escalation point and liaison between supervisors and customers • Train and support new counter staff • Manage purchase orders and maintain stocked, clean merchandise displays • Upsell related products, extensions, and promote product promotions
Key Responsibilities
- ▸customer service
- ▸order processing
- ▸delivery coordination
- ▸purchase orders
- ▸staff training
- ▸merchandise management
What You Bring
Candidates generally have 7+ years of experience, with preferred qualifications including 2‑4 years in customer service or sales, experience with sales‑order software such as Oracle, and knowledge of White Cap’s product lines. • 7+ years overall experience; 2‑4 years in customer service or sales preferred • Experience with sales‑order software (e.g., Oracle) and knowledge of product lines
Requirements
- ▸7+ years
- ▸customer service
- ▸sales
- ▸oracle
- ▸product knowledge
Benefits
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job by being deeply knowledgeable, fully capable, and always dependable, with associates driving this commitment. White Cap is hiring immediately for a Lead Counter Sales Associate to help build America. Why pursue a career with White Cap? The company offers comprehensive wellness and financial benefits such as medical, dental, vision coverage, a 401(k) with company match, and tuition reimbursement. Employees enjoy a generous time‑off package—including paid maternity, parental leave, sick time, and vacation—as well as a stable, rapidly growing organization that has doubled in size since 2020. White Cap is certified as a Great Place to Work, promotes an inclusive culture, and provides unlimited career potential. • Comprehensive benefits: medical, dental, vision, 401(k) match, tuition reimbursement • Generous paid time off including maternity, parental, sick, and vacation leave • Stable, fast‑growing company (doubled size since 2020) with unlimited career potential • Certified Great Place to Work with an inclusive culture
Work Environment
Field