Customer Service - Self Storage Manager

About the Role

Property managers work independently across multiple locations, both inside and outside the facilities. They assess customers’ storage needs, recommend solutions, and sell packing and moving supplies. Daily duties include inspecting storage units for inventory and availability, auditing cash drawers, making bank deposits, and contacting customers for payment reminders and collections. • Assess customer storage needs and recommend solutions, including selling packing and moving supplies. • Conduct daily inspections of storage units to verify inventory and availability. • Audit cash drawers and prepare bank deposits each day. • Perform payment reminder and collection calls to keep customers current. • Lift or move items weighing up to 35 pounds. • Walk around facilities, spending up to 50% of time outdoors, including climbing stairs and opening large doors. • Clean interior areas (sweep, mop) and maintain exterior grounds free of debris. • Provide flexible full‑time schedule (9:30 am‑6 pm, weekends until 5 pm).

Key Responsibilities

• ▸storage assessment
• ▸solution recommendation
• ▸unit inspection
• ▸cash auditing
• ▸payment collection
• ▸facility maintenance

What You Bring

The role requires the ability to lift or move items up to 35 lb, walk around facilities spending up to half of the time outdoors, climb stairs, and open large doors. Managers also perform cleaning and routine maintenance such as sweeping, mopping interior areas, and keeping exterior grounds clear of debris. Candidates should have experience in customer‑service‑focused sales environments such as retail, restaurants, or other service‑based roles. A valid driver’s license and a personal vehicle are required to travel between locations, with mileage reimbursement provided. • Must hold a valid driver’s license and use a personal vehicle for site travel.

Requirements

• ▸driver’s license
• ▸personal vehicle
• ▸physical stamina
• ▸maintenance
• ▸customer service
• ▸sales experience

Benefits

Public Storage is the self‑storage industry leader and is currently hiring. The position offers an hourly wage of $14.00. The Total Rewards package includes flexible full‑time schedules (9:30 am‑6 pm, weekends until 5 pm). Employees who work an average of 20+ hours per week become eligible for full‑time benefits such as medical, dental, vision, 401(k) match, paid time off, sick leave, flex spending, company‑paid life and accidental death insurance, exclusive vendor discounts, and mileage reimbursement for travel between properties. Property managers can also earn performance‑based bonuses. Public Storage has been recognized as a Great Place to Work, earning top rankings for career growth, work culture, and diversity and inclusion. Applicants are invited to join the #1 self‑storage team. • Become eligible for full‑time benefits after averaging 20+ work hours per week. • Receive medical, dental, vision coverage, 401(k) match, paid time off, sick leave, and flex spending accounts. • Obtain company‑paid life and accidental death insurance plus exclusive vendor discounts. • Get mileage reimbursement for travel between properties or work‑related tasks. • Opportunity to earn performance‑based bonuses as a property manager.

Work Environment

Field