Stanley Black & Decker, Inc.
Provides power tools, hand tools, outdoor equipment, engineered fastening systems and industrial solutions.
Technical Documentation Assistant
Create, verify, and publish technical service and operation manuals.
Job Highlights
About the Role
In this position you will design, create, verify, and publish customer service and operations manuals, while also researching and localizing related documents. You will manage the publishing process using Catalog Creator, maintain the web server, and ensure content aligns with customer feedback. Administrative support for the documentation department and coordination of order information and translations are also key duties. • Design, create, verify, and publish customer service and operations manuals for technical products. • Research and localize documents related to service and operation manuals. • Publish service manuals using Catalog Creator and maintain the web server. • Monitor and respond to customer feedback to ensure content meets needs. • Provide administrative support to the technical documentation department. • Compile and publish customer‑specific information on the web server. • Coordinate order information with other departments. • Initiate, process, and verify documentation translations.
Key Responsibilities
- ▸manual creation
- ▸catalog creator
- ▸web server
- ▸customer feedback
- ▸documentation admin
- ▸translation management
What You Bring
The ideal candidate has 1–4 years of technical writing experience or commercial training, with strong skills in DITA, XML‑based CMS, and Adobe Creative Cloud tools. Proficiency in PTC Windchill, TID Catalog Creator, Excel VBA, and SQL is preferred, along with excellent communication in English and German. A structured, service‑oriented work style and solid organizational abilities are essential. • 1–4 years of professional experience in technical writing or commercial training. • Proficiency with DITA and XML‑based content management systems (e.g., Schema ST4). • Experience with Adobe Creative Cloud tools such as InDesign, Illustrator, and Photoshop. • Working knowledge of PTC Windchill and TID Catalog Creator (preferred). • Strong computer literacy, MS Office, Excel VBA, and SQL query skills. • Excellent communication skills; fluent in English and German (C1 preferred). • High service orientation, structured work style, and strong organizational abilities.
Requirements
- ▸dita
- ▸adobe cc
- ▸ptc windchill
- ▸excel vba
- ▸sql
- ▸bilingual
Benefits
Stanley Black & Decker offers a competitive salary, country‑specific benefits, and extensive learning resources such as the Lean Academy and Coursera®. Employees can grow across 20+ brands, enjoy an inclusive culture that celebrates diversity, and participate in volunteer and sustainability initiatives that make a positive impact locally and globally. Joining this innovative, tech‑driven environment provides the unique opportunity to influence world‑class products and contribute to a purpose‑driven company that has been shaping the industry since 1843. • Access to global learning resources, including Lean Academy and Coursera. • Career growth opportunities across 20+ brands and multiple career paths. • Competitive salary and country‑specific entitlements and benefits.
Work Environment
Hybrid