Bgis
BGIS provides integrated facility management services to optimize operational efficiency.
Facility Services Coordinator
Coordinate facility services, handle client inquiries, and manage admin tasks.
Job Highlights
About the Role
• Greet clients and visitors upon arrival. • Serve as the first point of contact for incoming phone queries, manage requests and room bookings, and log work requests in the internal system. • Assist the internal site‑management team by conveying client requests and handling additional duties as needed. • Escort and supervise visitors and contractors as required. • Collect and distribute internal and external mail and courier deliveries. • Deliver consumables to refresh areas throughout the facility. • Provide building access cards to staff and contractors. • Support meeting‑room requirements, including reconfigurations and catering arrangements. • Perform administrative tasks such as invoicing, receipting, and reconciliation. • Enter data and maintain records accurately. • Manage work orders and track their progress. • Maintain and update distribution lists. • Ensure all stakeholders meet and maintain HSE policies and procedures. • Apply customer‑service principles effectively with internal and external stakeholders at various organizational levels.
Key Responsibilities
- ▸work orders
- ▸data entry
- ▸room booking
- ▸access cards
- ▸invoicing
- ▸hse compliance
What You Bring
The Facility Services Coordinator position in Boston, MA supports the team by serving as the primary point of contact for clients, visitors and telephone inquiries, and by coordinating room bookings and work requests within a virtual service‑center model. The role requires strong facility technical knowledge and the ability to liaise between clients and the internal site‑management team. Candidates must demonstrate extensive experience in a customer‑service center environment, excellent telephone etiquette, attention to detail, and proficiency with Microsoft Office applications. They should also be able to work with internal and external stakeholders at all levels, uphold HSE policies, and adapt quickly to changing situations. • Demonstrate strong experience in a customer‑service center environment. • Exhibit a professional telephone manner, including listening, questioning, empathy, clear outcomes and professionalism. • Maintain high attention to detail and correct grammar in communications. • Proficiently use Word, Excel, Outlook (or related programs) and internet tools with fast, accurate keyboard skills. • Respond quickly to change and adopt flexible, innovative approaches to problems and opportunities.
Requirements
- ▸customer service
- ▸telephone etiquette
- ▸detail-oriented
- ▸microsoft office
- ▸facility knowledge
- ▸adaptability
Benefits
BGIS promotes a culture of personal and professional development, work‑life balance, health and wellness, and community involvement. The company is committed to diversity, inclusion and equal employment opportunity for all employees and applicants.
Work Environment
Office Full-Time