Agent Customer Care

About the Role

Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway. • Provide engaging customer service in an inbound call‑center environment. • Receive calls from guests with pre‑paid vacation packages and arrange their travel plans, responding to direct mail, email, and web campaigns. • Sell package upgrades that align with guest interests and meet location/month booking goals. • Assist with payments and costs for new sales, packages, or upgrade purchases as needed. • Answer inquiries about date changes, package specifics, and upcoming vacations. • Verify trip and tour details for each package and deliver relevant stay information. • Support travelers with issues before or after departure as part of their package. • Respect guest privacy and protect all personal information.

Key Responsibilities

• ▸customer service
• ▸inbound calls
• ▸travel booking
• ▸upselling
• ▸payment processing
• ▸guest support

What You Bring

Candidates with a timeshare or hospitality background are preferred, as is experience in an inbound or outbound call‑center environment. Proficiency with Microsoft Office, including Outlook and Word, is also required. • Timeshare/hospitality background preferred. • Experience in inbound/outbound call‑center environment. • Proficient in Microsoft Office, including Outlook and Word.

Requirements

• ▸timeshare
• ▸hospitality
• ▸call‑center
• ▸microsoft office
• ▸outlook
• ▸word

Benefits

The Customer Care Department operates 7 days a week and provides four weeks of paid training, Monday through Friday. Multiple shifts are available to accommodate staffing needs.

Work Environment

Office Full-Time