Senior Sales Trainer - DMV

About the Role

The Senior Sales Trainer develops, coaches and enables sales performance for the Closets and Garages businesses, partnering with the Regional Sales Manager to onboard new hires, deliver follow‑up training and support under‑performing reps. This hands‑on role blends training, field coaching, process discipline and performance improvement to drive consistency, accuracy and execution across the territory. • Own and execute the new hire sales training program for Closets and Garages, covering interviewing, classroom, virtual and in‑field training. • Deliver training on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage and paperwork standards. • Partner with the Regional Sales Manager to ensure new hires are fully trained and field‑ready before taking appointments. • Coordinate training classes, including accommodations, meals, documentation, sales kits and samples. • Track onboarding progress and manage system access, software setup and training resources. • Conduct skill gap analysis, develop training materials and evaluate training effectiveness. • Lead ongoing sales, design and process training to improve close rate, average ticket, design accuracy and reduce service issues. • Provide paperwork training and quality control, spot‑checking designs and job documentation for accuracy and compliance. • Support designers in the field with design questions, technical errors and product or accessory specifications. • Identify Design Consultants needing additional support and deliver targeted coaching, follow‑up training and improvement plans with the Regional Sales Manager. • Conduct ride‑alongs, shadowing and follow‑up coaching to reinforce standards and expectations. • Maintain a strong field presence to observe real customer interactions and model best practices. • Act as an extension of the Regional Sales Manager to reinforce accountability, expectations and execution standards. • Support sales‑related projects, including creation of training materials, playbooks, SOPs, sales tools, scripts, presentations and job flow improvements. • Assist with rollouts of new products, pricing, programs and sales initiatives. • Partner cross‑functionally with Operations to align training with install and service expectations. • Provide administrative support within Closet Pro, including backend functionality and process support. • Stay current on market trends, product updates and changes within the corporate sales environment. • Assist with scheduling, prioritization, hiring input and performance feedback as needed.

Key Responsibilities

• ▸training delivery
• ▸curriculum development
• ▸onboarding management
• ▸quality control
• ▸field coaching
• ▸sales tools

What You Bring

The role requires strong proficiency with Microsoft Office 365 and CAD applications, with a preference for ClosetPRO experience. The employee must be able to sit for long periods at a desk and occasionally lift up to 35 lb, with accommodations available as needed. • 3‑5+ years experience in in‑home sales, sales leadership or sales training (in‑home improvement preferred). • Strong understanding of consultative in‑home one‑call close selling. • Proven ability to coach both sales skills and execution discipline. • Experience in design‑driven sales environments such as closets or garages. • Highly organized, detail‑oriented and process‑focused. • Comfortable delivering training in group settings and one‑on‑one. • Data‑driven with ability to diagnose performance and process issues. • Willingness to travel within the territory. • High school diploma; some college preferred. • Two years’ design experience required. • Two years of hands‑on CAD experience required. • Demonstrated spatial reasoning ability. • Design problem‑solving skills. • Ability to provide guidance and feedback to strengthen sales designers’ knowledge and skills. • Excellent communication and interpersonal skills. • Skillful at aligning clients and internal partners on design, payments, ordering and technical support.

Requirements

• ▸3‑5 yrs
• ▸in‑home sales
• ▸cad
• ▸closetpro
• ▸office 365
• ▸design experience

Benefits

The position is classified as exempt, with salary and benefits consistent with Renuity policy. Work is performed in a moderate‑noise office environment, with required territory travel and occasional evening or weekend virtual support. Additional duties may be assigned, and employment is contingent on a background check. • Territory Average Ticket to Budget. • Training Quality metrics: time‑to‑first sale, percentage of graduates hitting 60‑day KPIs, and rep retention at 180 days versus those who passed training.

Work Environment

Field