Pre Arrival Marketing Representative In House

About the Role

The In‑House Marketing Representative – Pre‑Arrival promotes HGV and books qualified sales presentations for prospective owners, club members, and other qualified customers. The role delivers both customer and concierge services while projecting a professional company image. • Respond promptly to guests, embodying HGV’s cultural values. • Maintain a positive demeanor on and off the clock and build professional relationships with hotel staff. • Fulfill reasonable management requests within capability. • Distribute approved promotional info and incentives to qualified guests. • Accurately complete paperwork and log dispositions in CRM systems (VOICE, CHORUS, Eclipse, Salesforce). • Confirm guest appointments to ensure tour attendance. • Review production reports and alert managers to challenges. • Follow gifting procedures to meet monthly cost targets. • Meet or exceed the established minimum performance standards each month. • Provide fulfillment staff with data to enable pre‑gift services for guests.

Key Responsibilities

• ▸crm logging
• ▸promo distribution
• ▸appointment confirm
• ▸report review
• ▸data provision
• ▸sales booking

What You Bring

We look for candidates with 1–2 years of phone or face‑to‑face marketing/sales experience in vacation ownership, strong interpersonal and guest‑relations skills, and the ability to operate multiple customer‑service software platforms. Flexibility to work weekends and holidays, a professional appearance, motivation, local area knowledge, and a proactive attitude toward rejection are essential. • 1–2 years of phone or face‑to‑face marketing/sales experience in vacation ownership with proven success. • Excellent interpersonal and guest‑relations abilities. • Proficient with multiple customer‑service software applications. • Professional appearance and demeanor. • Self‑motivated, proactive self‑starter. • Strong knowledge of the local area. • Ability to handle rejection constructively. • Coachable, quick learner open to feedback.

Requirements

• ▸sales experience
• ▸interpersonal
• ▸customer software
• ▸professionalism
• ▸self‑motivated
• ▸local knowledge

Benefits

There’s something truly outstanding about being a team member at Hilton Grand Vacations. The foundation of our culture is built on creating memorable experiences and making a positive impact in our industry and the communities where we live and work. Our team members drive these efforts with their talent, passion, and dedication to the brand. Team members receive in‑person training with the option to work hybrid remote based on performance, and enjoy competitive health benefits effective on day one. Additional perks include the Go Hilton travel program, a 401(k) match up to 4%, generous paid time off, and uncapped earning potential of $75,000 or more. Internal career mobility and a diverse, innovative culture further enhance the employee experience. Hilton Grand Vacations leads the vacation‑ownership industry with a commitment to innovation, quality, and growth. We value diversity and are an equal‑opportunity employer, welcoming applicants of all backgrounds, including veterans and individuals with disabilities. • Flexible schedule availability, including weekends and holidays. • In‑person onsite training with hybrid remote option based on performance. • Competitive health benefits (medical, dental, vision) starting Day 1. • Discounted rates worldwide through the Go Hilton Team Member Travel Program, plus friend/family discounts. • 401(k) plan with up to 4% company match. • Generous paid time off for personal adventure and relaxation. • Uncapped earning potential of $75,000+ based on performance. • Opportunities for internal career mobility within a growing company. • Inclusive, diverse culture supporting innovation and growth.

Work Environment

Office Full-Time