Client Service Manager- Transportation- Arizona

About the Role

• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies. • Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed. • Develop and implement client interaction plans to engage decision‑makers and influencers. • Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs. • Create and execute annual growth plans for municipal accounts focusing on 3‑5 year objectives. • Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities. • Identify and pursue new opportunities within municipal markets such as water, transportation, and urban development. • Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases. • Maintain an active pipeline of projects and pursuits. • Represent the organization at municipal meetings, conferences, and industry events. • Promote the organization’s brand and capabilities to municipal stakeholders. • Facilitate multi‑party communications to resolve issues and advance strategic initiatives. • Oversee CRM system implementation and maintenance, identifying improvement opportunities. • Act as subject‑matter expert in technology, policy, regulation, or operational management and maintain external accreditations. • Manage a portfolio of complex customer relationships or a small team of account managers to ensure quality service and profitable growth. • Develop and execute relationship‑management plans for strategic, complex accounts, coordinating two‑way information flow. • Consult with customer representatives to clarify outcomes, involve internal specialists, and develop specifications of requirements. • Build a personal network of senior managers, represent the organization at sector events, gather market intelligence, and promote the brand. • Develop internal marketing plans and collaborate across departments to enhance internal and external customer relationships. • Provide themes, summary analyses, and recommendations based on customer input for ongoing account management.

Key Responsibilities

• ▸client relations
• ▸account growth
• ▸market intelligence
• ▸crm management
• ▸pipeline development
• ▸strategy planning

What You Bring

To help lead this next chapter, we are seeking Client Service Managers (CSM) – Transportation who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure. Client Service Managers are viewed as a critical role within GHD, sitting at the intersection of our clients, our communities, and our technical teams. • Bachelor’s or Master’s degree in Engineering, Environmental Science, or a related field. • Professional Engineer license preferred. • Minimum 10 years of experience in client service or relationship management, preferably with municipal or public‑sector clients. • Excellent communication, negotiation, and interpersonal skills; ability to lead cross‑functional teams and influence senior leaders. • Proficiency in CRM tools (Salesforce) and Microsoft Office Suite; strategic, client‑centric mindset. • Strong understanding of municipal operations, governance, procurement, and stakeholder navigation.

Requirements

• ▸engineering degree
• ▸pe license
• ▸10+ years
• ▸salesforce
• ▸communication
• ▸municipal ops

Benefits

Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive client outcomes. At GHD, our workplace thrives on a hybrid model, combining in‑office collaboration and flexibility. Join us in the office three days a week to contribute, connect and excel in our vibrant environment. The salary range for this role is $230,000‑$280,000 based on experience and location.

Work Environment

Hybrid