Customer Service Coordinator

About the Role

The Customer Service Coordinator role creates a quality customer service experience in an inbound and outbound call‑center environment. Duties include scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. The position may also involve developing and qualifying sales leads while ensuring complete customer satisfaction and contributing to the Voice of the Customer quality score. Primary responsibilities span three areas. In Customer Experience, the associate fields questions professionally, ensures communications are well‑documented, tracks satisfaction metrics, provides production and service information, schedules installations, follows up after installation, and routes calls to the appropriate department. In Product Sales, the associate determines customer requirements, promotes Crew2 programs, presents pricing and terms, and records accurate customer information. The role also partners with the Contact Center Service and Sales teams to support overall performance. • Provide inbound and outbound customer service, handle inquiries, schedule appointments, and resolve issues. • Maintain accurate customer records and update the database per established processes. • Develop and qualify sales leads, promote Crew2 products, and present pricing and terms. • Monitor Voice of the Customer metrics to ensure high satisfaction and meet cycle‑time goals. • Collaborate with Contact Center Service and Sales teams to optimize performance.

Key Responsibilities

• ▸customer service
• ▸lead qualification
• ▸pricing presentation
• ▸vocc metrics
• ▸database management
• ▸installation scheduling

What You Bring

We require a high school diploma or GED, strong problem‑resolution and customer‑service skills, attention to detail, and the ability to multitask as a team player. Experience with Microsoft applications and excellent oral and written communication is essential, and prior call‑center experience is preferred. • High school diploma or GED required; strong problem‑resolution and communication skills. • Detail‑oriented, multitasker, team player with proficiency in Microsoft applications; call‑center experience preferred.

Requirements

• ▸high school
• ▸problem solving
• ▸communication
• ▸microsoft
• ▸call center
• ▸team player

Benefits

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump‑starting their careers in a rapidly growing industry. This position offers up to $17/hr, full benefits, competitive PTO, and remote Fridays after training. Our benefits package supports health, goals, and future with medical, dental, and vision coverage, multiple plan options, and mental‑health resources. We also provide a 401(k) with company match, short‑ and long‑term disability, life insurance, flexible paid time off, eight paid holidays, and additional leave options. Optional programs include a company‑sponsored weight‑loss management program and pet insurance. • Compensation up to $17/hr with full benefits, competitive PTO, and remote Fridays after training. • Benefits include medical/dental/vision, 401(k) match, disability, life insurance, flexible PTO, paid holidays, weight‑loss program, and pet insurance.

Work Environment

Office Full-Time