Front Desk Clerk

About the Role

As a Front Desk Clerk you will ensure every guest interaction is positive, manage check‑in and check‑out, maintain reservation records, handle payments, coordinate housekeeping and maintenance requests, restock the front desk, provide local information, and prepare required reports for management. • Ensure every guest interaction is positive during check‑in/check‑out and request handling • Input and maintain reservation data in the computer system • Resolve unit availability and assist guests with reservations or changes • Generate invoices and collect payments for rentals and merchandise • Maintain safety deposit boxes • Coordinate housekeeping and maintenance requests with appropriate departments • Restock front desk supplies and prepare arrival packets • Provide information on local attractions and resort amenities • Prepare correspondence and reports for management

Key Responsibilities

• ▸guest interaction
• ▸reservation system
• ▸invoice processing
• ▸housekeeping coordination
• ▸supply restocking
• ▸report preparation

What You Bring

• Proficient English communication skills, both verbal and written • Courteous, professional attitude when handling upset guests and difficult situations • Flexible schedule availability and ability to cover shifts on short notice • Ability to multitask, prioritize duties, and meet deadlines • Minimum six months of customer service experience • Experience as a Front Desk/Guest Services Agent (preferred) • Experience handling cash/credit card transactions (preferred) • Background in resort hospitality or related industry (preferred)

Requirements

• ▸english
• ▸customer service
• ▸front desk
• ▸cash handling
• ▸hospitality
• ▸multitasking

Benefits

HGV now offers Day One Team Member Benefits, including Daily Pay. Join the best team at the beautiful Lake Tahoe Resort, part of the Hilton family, where you’ll enjoy great benefits, a family‑like team, and an inspiring career. Full‑time team members receive an excellent benefits package that includes medical, dental and vision insurance, a 401(k) plan with company match, a paid time‑off program, and extraordinary travel benefits. Eligibility is limited to U.S. hourly team members not represented by a labor organization or subject to a collective bargaining agreement. HGV has been recognized for fostering work‑life balance and family‑friendly benefits, earning four out of five stars for culture and being named one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over 30 years, the company’s greatest honor is the continued loyalty of owners, members and guests, as well as the dedication of its team members across resorts, call centers and corporate offices. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and does not discriminate on the basis of race, religion, gender, sexual orientation, age, veteran status or disability. Reasonable accommodations are available for applicants with disabilities throughout the hiring process and employment. • Competitive hourly base pay and positive team environment • Daily Pay – receive earned wages anytime before payday • Discounted hotel rates worldwide • 401(k) program with company match • Employee stock purchase program • Generous paid time off and sick leave • Recognition programs and rewards • Tuition reimbursement • Numerous learning and career advancement opportunities

Work Environment

Onsite