Community Concierge

About the Role

As a Concierge you will lead the front‑desk team and shape the apartment‑living experience. The role blends property‑management expertise with a passion for hospitality, setting new standards for service quality and ensuring residents enjoy a luxury lifestyle. You will be the face of AvalonBay, greeting prospects and current residents at the front desk, monitoring foot traffic, and delivering top‑notch customer service. Responsibilities include implementing resident‑satisfaction programs, partnering with the leasing office and maintenance team to streamline move‑ins, move‑outs, and everyday interactions, and providing personalized recommendations that make the community feel like home. • Tackle new problems and see them through, demonstrating follow‑through and resident care. • Maintain patience and poise under difficulty, delivering high‑quality service to residents, vendors, and prospects. • Organize phone messages, resident packages, and maintenance requests efficiently, escalating when necessary.

Key Responsibilities

• ▸front desk
• ▸resident service
• ▸package management
• ▸maintenance coordination
• ▸guest greeting
• ▸satisfaction programs

What You Bring

• Strong communication skills, both in‑person and over the phone, with well‑developed writing and speaking abilities. • Effective time management to juggle multiple tasks and time‑sensitive requests while staying composed and positive. • High school diploma or GED required. • At least one year of related experience in a hotel, retail, or restaurant environment preferred. • Proficiency with administrative software and the Microsoft Office Suite. • Ability to walk the property and handle packages or deliveries.

Requirements

• ▸communication
• ▸time management
• ▸high school
• ▸1 year
• ▸microsoft office
• ▸package handling

Benefits

The Community Concierge position is a part‑time role located in Yonkers, New York (ZIP 10701) with a total base pay range of $45,500.00 to $63,000.00. AvalonBay Associates share a purpose of creating a better way to live, and the company expects each employee to embody collaboration, innovation, and ownership in delivering value to customers, investors, and colleagues. The schedule for this part‑time position is Sunday and Monday from 11 pm to 7 am, offering a flexible option for those seeking supplemental work. Additional Concierge openings with different hours are available on jobs.avalonbay.com for candidates who need alternative scheduling. AvalonBay supports its employees with comprehensive benefits such as health, dental, and vision coverage, a 401(k) plan with company match, paid vacation and holidays, tuition reimbursement, and an employee stock purchase plan. The company also promotes growth through achievement‑based promotion, offers a recognition program that celebrates associate contributions, and provides a 20 % discount on its apartment homes.

Work Environment

Onsite